Premium Club Agent - PT

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, striving to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.

About the role

An Agent Premium Club performs duties and activities within First Class and Business Class lounges during the entire shift. The Agent will attend and cater to all passengers within the assigned work area, offering efficient and professional customer service and resolving passenger problems as required. Remain cognizant of WFS staff, security contractors, and visitors' activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Responsibilities

• Preparation and set up of lounge area for opening and closing.
• Directing passengers to airline representative if needed for further assistance.
• Bartending (No Tips).
• Stocking and replenishing supplies and newspapers, etc.
• Maintaining coffee, snacks, and beverages.
• Preparing hot meals in oven, cold meals, and cold cut trays, etc.
• Maximum cleaning, i.e., cleaning tables, bar, and service areas, etc.
• Washing and drying dishes and glasses.
• Ability to deal with problems involving several concrete variables in standardized situations.

Requirements

• Must be at least 21 years of age.
• HS Diploma, GED, or Equivalent.
• Excellent interpersonal and communication skills required.
• Must have ability to work under pressure.
• Ability to read, write, fluently speak, and understand the English language.
• Flexibility to work weekends (i.e., Friday, Saturday, and Sunday), holidays, rotating shifts, extended hours due to delays or shortage in manpower, and days off.

Preferred Skills

• Previous food handling experience.
• Reports to work on a regular and timely basis.
• Demonstrates qualities of leadership, initiative, and judgment.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Physical Requirements / Working Conditions

• Ability to lift up to 70 lbs.
• Professional appearance required in accordance with company uniform and grooming standards.

Pay

$23.00/hour

Benefits

• Access your pay when you need it through the DailyPay app.
• On-the-spot awards offered through the Awardco Platform including gift cards and more.
• Multiple options for quality medical care for both full and part-time employees.
• Travel discounts, pet insurance, discount shopping, and more.
• Wellness programs offered to all employees.
• 401k program.
• Opportunity for internal mobility and transfers.