Premium Audit Reviewer - Hybrid

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception, the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row and is recognized for outstanding customer service as affirmed by the most recent J.D. Power Auto Insurance Claims Survey.

Over the last five years, NJM has expanded into a regional property & casualty insurer, transitioning from its affinity-based membership model to an independent agency model. The Company now offers products including Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut.

About the role

The Premium Audit Reviewer is responsible for the quality and timely review of all premium audits, including complex, out-of-state, and key accounts for commercial insurance policies, in accordance with company, industry, and government rules and regulations. This role involves close collaboration with Premium Auditors, Underwriters, Agents, and Policyholders. This is a hybrid role requiring work in the West Trenton Office 3 days per week.

Responsibilities

• Verifies accuracy of audits, enters data received, and refers them to management as needed.
• Prepares voluntary mail audits by verifying received data, which may include a review of financial records, to determine final premium.
• Handles audits for 6 states and key account exposures.
• Communicates and interacts with internal and external customers via incoming and outgoing calls.
• Provides office support such as mail distribution and maintaining office supplies for inside and outside staff.
• Edits and rejects audits in Policy Center and edits audit worksheets in SharePoint as needed.
• Tracks the receipt of incoming audits from Independent Fee Companies.
• Verifies accuracy of incoming bills from Independent Fee Companies and submits check requests for payment.
• Assigns audits to Independent Fee Companies in Policy Center, including gathering pertinent policy information to be emailed for handling.
• Transfers audits between Auditors as needed.
• Responds to CRIB letters as required.
• Monitors multiple department mailboxes for special handling.
• Computes premium discount percentages for rated policies.
• Utilizes 5 manuals as reference guides.
• Prepares and issues monthly work to outside Auditors.
• Reviews SSRS reports for Mail Audits to be estimated daily.
• Completes policy changes for additional classes as needed on final audits.
• Identifies possible SIU cases.
• May act as a liaison between Premium Audit and contracted independent auditing companies.
• May participate in system testing for PolicyCenter enhancements.

Requirements

• High School diploma.
• Mathematical proficiency.
• Excellent communication (verbal and written) and interpersonal skills.
• Ability to work in a team and independently.
• Excellent organizational skills, ability to multi-task, and must be detail-oriented.
• Experience and proficiency with Microsoft Office (Word, Excel, and Outlook).

Qualifications

• Experience with PolicyCenter, ClaimCenter, or BillingCenter is preferred.
• Professional certifications such as AINS or AIS are preferred.

Pay

Pay Range: $42,577–$49,488.

Benefits

Eligible full-time employees receive a competitive Total Rewards package, including:

• 401(k) with employer match up to 8% and additional service-based contributions.
• Health, Dental, and Vision insurance.
• Life and Disability coverage.
• Generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave.
• Eligibility for discretionary bonuses.

Schedule

This is a hybrid role requiring work in the West Trenton Office 3 days per week. Regular and predictable onsite attendance is an essential function of the job.