Premium Audit Coordinator (Part-Time, Remote)

About the role

Davies Risk Services is seeking an experienced Premium Audit Coordinator to join our dynamic team. This role involves assisting with the preparation of reports, appointment scheduling, and communication with insureds and audit representatives.

Responsibilities

• Acts as a liaison between the Phone Audit Manager and Phone Auditors to facilitate workflow
• Manages high call volumes averaging 8-12 calls per hour during business hours
• Sets up and cancels appointments for insureds and audit representatives
• Collects and updates information from insureds and CPA’s, bookkeepers, and agents
• Communicates audit needs to insureds to ensure information is prepared for Phone Auditors
• Maintains and updates contact notes in AuSum
• Assigns audits to Phone Auditors once information is received
• Handles calls professionally and with tact, attaching necessary information and adding progress notes in AuSum
• Performs other duties as assigned

Requirements

• Part-time (29 hours per week) remote role
• Professional phone, chat, and email communication skills
• High school diploma or GED
• Excellent computer skills, including experience with Microsoft Office Suite
• Commitment to exceptional customer service
• Attention to detail, efficiency, multitasking, and strong organizational skills
• Proactive, independent, and capable of working with minimal supervision
• Discretion with sensitive and confidential information

Skills

• Professional phone, chat, and email communication
• High School Diploma or GED
• Excellent computer skills including experience in the Microsoft Office Suite
• Commitment to providing exceptional customer service
• Communication: balancing listening and talking, speaking, and writing clearly and accurately, influencing others, keeping others informed
• Attention to Detail: listening to information from policyholders and clients alike
• Efficiency: planning, managing time well, being on time, being cost conscious, thinking of better ways to do things
• Multitasking: handling distractions well, adaptable to new responsibilities; ability to quickly switch between tasks and adapt to changes easily
• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Displays discretion with sensitive and confidential information

Benefits

At Davies North America, we offer a comprehensive benefits package designed to support your well-being and future. This includes medical, dental, and vision plans, a 401(k) plan with employer matching, time-off policies, life insurance, short-term and long-term disability coverage, and more. Specific details about eligibility and required employer contributions may vary based on your role, classification, and applicable federal, state, and local laws.