Premium Audit Administrative Clerk

The Role You'll Play to Create Success

We are excited to announce our search for a full-time Premium Audit Administrative Clerk!

• Analyze basic Premium Audit reports, emails, mailings, phone calls, notifications, etc.
• Review and validate entity, ownership, classifications, applicable state rules and regulations
• Verify and validate exposure limitations as they apply to individuals, corporate officers or partners and make corrections as needed
• Updates agency and policyholder contact info for all systems
• Reviews and updates assignments ordered and not received within 90+ days of audit order
• Prepares and sends email or mail notifications to all third-party service partners for status updates on all outstanding assignments aged more than 90- days
• Stays up to date on State Regulations, Officer Min/Max, NCCI/PAAS, UW & Compliance rule changes
• Provides referrals to Underwriting on pertinent information found during the review process
• Aids brokers and policyholders with questions concerning findings and renewal exposures
• Provides excellent customer service, interpersonal and teamwork skills by phone, written & in-person communications
• Develops strong relationships with policyholders, premium audit team, and business segments including Underwriters and Underwriter Assistants, Customer Support & Policy Operations/Services
• Reviews and inspects all notes in Sure/CRM (reviewers, auditors, vendors) for timeliness and effectiveness
• Answers a high volume of incoming phone calls, predominantly calls concerning the premium audit process

Attributes We Seek

• Intermediate understanding of the premium audit process, revisions, disputes, reopens, etc. at a competent level
• Ability to progress and learn at an advanced level
• Two (2) years of experience performing high-volume data entry, fielding premium audit phone calls, emails, requests for reopens and explaining the premium audit worksheets
• High school diploma or equivalent is required

Our Competitive Benefits

• Health Insurance is zero dollar paycheck cost for employee's coverage and a low cost for family plan
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Paid time off and holiday pay
• Education Benefit Program at the IRS Maximum allowance
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Disaster Relief Fund for employees

What's Special About FrankCrum

• Family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida
• Employs approximately 500 people who serve over 4,000 clients throughout the United States
• Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic
• Recognized as a Top Place to Work by The Tampa Bay Times for more than 10 years in a row

Equal Opportunity Employer

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.