Preferred Service Provider Program Manager

About the role

The Preferred Service Provider (PSP) Program Manager develops, expands, and manages the Boss Truck Shops Preferred Service Provider Network. This role oversees the identification, recruitment, onboarding, and ongoing management of independent service centers and repair providers participating in the PSP network.

Responsibilities

• Develops, implements, and continuously improves the Preferred Service Provider Program, including program standards, policies, service expectations, and operational workflows.
• Establishes provider qualification requirements, service standards, pricing frameworks, and compliance guidelines for participation in the network.
• Analyzes market trends and industry benchmarks to ensure the PSP program remains competitive and aligned with fleet customer needs.
• Manages and grows the PSP revenue line by identifying new revenue opportunities, expanding services available through the network, and supporting program profitability.
• Generates monthly and quarterly reports summarizing program performance, growth, and operational metrics for leadership.
• Sources, evaluates, and contracts with service partners across designated regions to expand network coverage.
• Collaborates with Operations, Sales, Fleet Accounts, Dispatch, Customer Service, and Accounting to ensure seamless service execution and billing accuracy.
• Supports resolution of escalated service issues between fleet customers and network providers.
• Works with sales and account management teams to increase utilization of PSP partners among national fleet customers.

Requirements

• Bachelor’s degree in Business, Marketing, Transportation or related field preferred; equivalent experience considered.
• 3-5 years of experience in diesel repair operations, fleet maintenance, transportation services, vendors management, or related operational roles.
• Experience in truck service, heavy-duty repair, transportation, or automotive industries strongly preferred.
• Proven experience developing vendor relationships, managing service partners, or leading multi-location operational programs.
• Demonstrated ability to negotiate agreements and build long-term business partnerships.

Qualifications

• Strong relationship-building and communication skills.
• Excellent negotiation and vendor management capabilities.
• Ability to analyze performance data and drive operational improvement.
• Strong organizational planning and time-management skills.
• Self-motivated with the ability to work independently in a field-based role.
• Proficient in Microsoft Office and CRM or vendor management systems.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Skills

• Strong relationship-building and communication skills.
• Excellent negotiation and vendor management capabilities.
• Ability to analyze performance data and drive operational improvement.
• Strong organizational planning and time-management skills.
• Self-motivated with the ability to work independently in a field-based role.
• Proficient in Microsoft Office and CRM or vendor management systems.

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Flexible schedule to accommodate frequent travel and on-site visits.