Preferred Banking Manager

About the role

As a Preferred Banking Manager, you will lead and coach a team responsible for executing the full client life cycle. Your team will promote and exemplify the department's "sales, service, operations" philosophy through client interactions. You will oversee a team that responds to and resolves client requests, providing expert advice and guidance on products and services such as treasury management, loans, commercial, and personal accounts.

You will collaborate with internal departments and resources, such as the Preferred Banker support system, to drive client satisfaction. Additionally, you will ensure the team completes department training and demonstrates competency to enhance their banking knowledge for more effective work solutions and career growth opportunities.

Responsibilities

• Lead and serve as the subject matter expert for the Preferred Banker team by responding to complex client requests to execute the complete client life cycle and achieve client satisfaction.
• Drive the preferred banking team in identifying and capitalizing on opportunities to promote bank products through analysis of client patterns and needs.
• Oversee and manage the distribution of work for your designated team, facilitate cross-training opportunities, and provide reporting to management on production, turnaround times, and other key data points.
• Ensure the team meets service level standards, including sales, customer service, turn-around time, risk management, regulatory compliance, audit soundness, productivity, and efficiency.
• Monitor individual team member performance to support their career progression and ensure optimal client support for all inquiries or requests.
• Create and execute strategic business initiatives driven by data analytics under the direction of the Preferred Banking Director, which may require change management techniques with other internal departments and proactive updates on bank products.
• Lead and develop a team, including hiring, coaching, performance management, training, and development.

Requirements

• 6+ years of related experience in Treasury Management Sales, Treasury Management Service, Branch Banking Operations, or a similar field.
• Bachelor’s degree or equivalent experience required; Bachelor’s degree in a related field preferred.
• Previous leadership experience preferred.
• Advanced knowledge of general banking operations, including deposit operations, new account opening, loan administration, treasury management, and/or other commercial banking products and services.
• Advanced business, legal, and technical writing ability with a good working knowledge of industry-standard writing specifications.
• Advanced experience in deposits and treasury management products.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Pay

Salary range for new hires is generally $88,430.00 - $109,000.00 for Mesquite, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives and restricted stock.

Benefits

• Competitive salaries and an ownership stake in the company.
• Medical and dental insurance.
• Paid time off.
• 401k matching program.
• Tuition assistance program.
• Employee volunteer program.
• Wellness program.
• Opportunities to bolster business knowledge and gain hands-on experience in company operations and financial management.

About the company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank — as well as AmeriHome Mortgage, a Western Alliance Bank Company.