Preferred Banking Assistant Manager

Preferred Banking Assistant Manager – Location: Carson City

Responsibilities

• Partner with leadership to coach and execute the full client life cycle for clients.
• Promote and exemplify the department's "sales, service, operations" philosophy through client interactions.
• Respond to and resolve client requests and provide expert advice and guidance for these clients utilizing products and services such as treasury management, loans, commercial, and personal accounts with a particular focus on establishing yourself as an expert in treasury management, deposit requests, and technical aspects of client requests.
• Work with internal departments and resources such as the Preferred Banker support system to drive client satisfaction.
• Serve as a resource to more junior members of the team to augment their banking knowledge for more effective work solutions and career growth opportunities.
• Be a subject matter expert for the Preferred Banker team by responding to complex client requests and assisting team members to execute the complete client life cycle and achieve client satisfaction.
• Assist the preferred banking team in identifying and capitalizing on opportunities to promote Bank products through analysis of client patterns and needs.
• Be an expert banker with regard to treasury management, deposit operations activities, and complex technical skill relative to client requests.
• Manage distribution of work for their designated team, facilitate cross training opportunities, and provide reporting to management on production, turnaround times and other key data points.
• Ensure the team meets service level standards including sales, customer service, turn-around time, risk management and regulatory compliance, audit soundness, and productivity and efficiency.
• May also monitor individual team member performance to support their career progression and ensure optimal client support for all client inquiries or requests.
• Assist leadership in executing strategic business initiatives driven by data analytics. This may require change management techniques with other internal departments and proactively keeping up-to-date with Bank products.
• May indirectly lead, mentor, and develop other junior members of the team.

Requirements

• 5+ years of related experience in Treasury Management Sales, Treasury Management Service, Branch Banking Operations or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Previous leadership experience preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, new account opening, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced business, legal, and technical writing ability with a good working knowledge of industry-standard writing specifications.
• Entry level to intermediate sales and service experience in business deposits or treasury management products.
• Advanced speaking and writing communication skills.

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.