Pre-Sales Lead - Field Services

About the role

The Pre-Sales Lead – Field Services serves as the operational and technical leader for the Field Services presales organization. This is a player/coach role responsible for both leading the team's day-to-day presales operations and directly supporting strategic opportunities.

Responsibilities

• Prioritize and assign opportunities based on complexity, urgency, revenue impact, and resource availability.
• Review pipeline health, opportunity aging, proposal backlog, and SLA adherence.
• Develop operational reporting and dashboards to improve visibility into presales performance.
• Recommend staffing, process, and organizational improvements to support growth.
• Improve proposal turnaround time and SLA performance.
• Standardize pre-sales processes, documentation, and quality controls.
• Serve as the escalation point for complex opportunities and client requirements.
• Coach and develop the presales team.
• Provide technical and operational leadership across the sales lifecycle.
• Establish measurable accountability, visibility, and reporting within the pre-sales organization.
• Partner with Sales leadership to improve qualification, pricing strategy, and opportunity selection.
• Participate in executive customer discussions and strategic client pursuits.
• Improve conversion rates through stronger solution alignment and proposal quality.
• Act as a trusted advisor to Sales leadership regarding service capabilities and resource planning.

Qualifications

• 5+ years of experience in IT services, Field Services, infrastructure deployment, managed services, or technical project delivery.
• 3+ years in a presales, solution design, services consulting, or technical leadership role.
• Proven experience leading cross-functional teams and coordinating efforts across Sales, Delivery, PMO, Engineering, and Operations.
• Demonstrated success developing Statements of Work (SOWs), ROM estimates, project scoping, pricing models, and service proposals.
• Experience supporting enterprise clients and managing complex, multi-site technology deployments.
• Prior leadership experience managing resources, workflows, SLAs, and performance metrics preferred.

Skills

• Proven player/coach leadership style with the ability to contribute individually while developing others.
• Strong operational discipline with a focus on process standardization, SLA adherence, and continuous improvement.
• Ability to build accountability, establish quality standards, and drive execution across multiple teams.
• Excellent organizational and prioritization skills in a high-volume, fast-paced environment.
• Ability to influence stakeholders without direct authority.

Benefits

This position provides the leadership, operational ownership, and presales expertise needed to scale the Field Services organization, improve pipeline execution, strengthen proposal quality, and ensure consistent delivery of a high-quality customer experience.

Pay

N/A

Schedule

N/A