Pre-Registration Coordinator
Rock Health · New Haven, CT · 3 wk ago
AdministrativeFull-time
About the Role
A Pre-Registration Specialist ensures accurate and timely patient registration via phone or in person, delivering a positive patient experience.
Responsibilities
- Obtain and verify patient demographic, insurance, and guarantor information
- Confirm insurance eligibility and manage work queues for upcoming appointments
- Contact patients to gather necessary details
- Answer calls with excellent customer service
- Collect benefits for payment and provide insurance and service information
- Complete patient questionnaires
- Coordinate registration steps with patient check-in
- Maintain HIPAA compliance
- Support other departments as needed
Requirements
- High School diploma or GED
- Medical billing experience
- Bilingual in English and Spanish
- Strong communication and interpersonal skills
- Detail-oriented and able to work independently
- Customer service experience preferred
- Epic experience desirable
Skills & Environment
- Manual dexterity for office equipment
- Ability to sit for long periods and handle high call volume
- Work in a medical office setting
- Flexible location and shift availability