Pre-Registration Coordinator

About the role

Provide accurate and timely full patient registration via phone or in person to ensure an exceptional patient experience and support operational excellence within the healthcare team.

Responsibilities

• Verify patient demographic, insurance, and guarantor information for billing and reporting purposes.
• Manage pre-registration work queues and contact patients to gather necessary information.
• Answer incoming calls professionally, provide insurance information, and assist with appointment preparations.
• Collect benefits information to facilitate payment collection at the time of service.
• Ensure compliance with HIPAA privacy policies and communicate effectively with patients about services and directions.
• Perform additional duties, including coverage for other departments as needed.

Requirements

• High School diploma or GED with experience in medical billing.
• Bilingual in English and Spanish required.
• Strong interpersonal and communication skills, detail-oriented.
• At least one year of customer service experience preferred.
• Experience with Epic is desirable.
• Willingness to work at various locations and shifts.

Physical Requirements

• Ability to operate office equipment.
• Sit for extended periods.
• Handle a high volume of calls in a medical office environment.