Pre-Litigation Case Auditor

Position Summary: The Pre-Litigation Case Auditor is responsible for overseeing and auditing case management across all Pre Litigation Commercial and Non-Commercial teams. This role ensures cases are handled efficiently, accurately, and in line with internal standards, client requirements, and service-level expectations. The Case Auditor will ensure consistent, high-quality client experience. Key Responsibilities: Case Oversight & Auditing Conduct regular audits of active and inactive cases across Commercial and Noncommercial prelitigation teamsEnsure cases are progressing efficiently and in accordance with internal workflows, compliance standards, and client guidelinesIdentify missing documentation, incomplete data, or stalled actions and escalate as appropriateVerify accuracy and completeness of case notes, documentation, and system updates Process & Efficiency Monitoring Track case aging, turnaround times, and key milestones to ensure timely movement Client Communication & Service Quality Ensure clients receive regular, meaningful updates on case statusIdentify gaps in communication and recommend improvements Reporting & Insights Prepare audit findings, trend analyses, and performance summaries for leadershipTrack recurring issues and systemic risks across teams Collaboration & Support Work closely with Team Leads and Case Managers Qualifications 3+ years of experience in pre‑litigation, case management, legal operations, collections, or a related fieldStrong understanding of commercial and non‑commercial case workflowsExceptional attention to detail and organizational skillsStrong analytical and problem-solving abilitiesExcellent written and verbal communication skillsAbility to manage multiple priorities and work independently Key Competencies Quality assurance & complianceData analysis & reportingClient service mindsetAccountability and follow-through Success Metrics Reduction in stalled or aged casesImprovement in audit scores and case completenessIncreased consistency in client communicationsDecrease in recurring process or documentation issuesPositive feedback from leadership and clients Physical Requirements: Office environment with normal business hours necessary to satisfactorily perform job functions. Stationary Position – Must be able to remain in a stationary position up to 50% of the time. Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc. May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer. Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs. Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer). Benefits And Perks Medical, dental, visionCompany paid Life and AD&D InsuranceCompany Paid STD (with no waiting period)Option to purchase additional Life and AD&D InsuranceVoluntary LTD, Critical Illness, Accident, and Hospital Indemnity Coverage401(k) with company contributionsPaid Time OffTuition Reimbursement Disclaimer: Please note that this job description is subject to change with or without prior notice, and that reasonable accommodation may be requested to perform the essential functions of the job.