Pre-Litigation Attorney

About the Role

Join us in the fight for what’s right! DeMayo Law is seeking an experienced Personal Injury Attorney to manage all non-priority client files from assignment date throughout the treatment process and until disbursement.

Responsibilities

• Client Service
  • Assign cases to Case Managers.
  • Conduct attorney reviews of all non-priority cases to monitor for coverage/liability issues, ensure clients are treating, manage medical care, spot over-treatment, monitor customer service, and ensure timely client releases.
  • Monitor and manage departmental standards for client contact percentage and checklist items.
  • Communicate with clients to promote world-class service and assist with medical case management.
  • Handle escalated calls requiring attorney communication.
  • Supervise the Case Management Supervisor to ensure duties are carried out.
  • Attend and participate in weekly pre-litigation conferences with litigation attorneys to determine whether to present top offers to clients or consider litigation.
  • Review all client surveys and address concerns with the Case Management Supervisor.
  • Perform annual reviews of the Case Management Supervisor; assist with annual reviews for Case Management team members.
  • Manage employee issues in collaboration with the firm’s HR Director.
  • Communicate with external parties as needed to facilitate case progression.
  • Answer questions from Case Managers and the Case Management Supervisor to help move cases forward.
  • Process loan requests and documents.
• Medical Records
  • Oversee all aspects of the medical records department.
  • Monitor case flow to ensure files are reviewed in a timely manner.
  • Review files to determine if clients are released or should be released to expedite settlement offers.
  • Address questions from the Medical Records Supervisor and department members.
  • Oversee department metrics to ensure compliance.
  • Review files to confirm treatment is related to auto accident-induced injuries.
  • Resolve difficulties in obtaining medical records.
• Settlement
  • Perform settlement appointments regularly.
  • Handle all withdrawals and terminations in the pre-litigation department.
  • Strategize to improve case value for client benefit.
  • Improve time-on-desk metrics for CSS and Medical Records departments.
  • Review all new non-priority cases for Statute of Limitations and update Litify accordingly.
  • Utilize dashboard reports to analyze files ready for settlement.
  • Review Settlement Memos post-negotiation for accuracy.
  • Answer questions from other attorneys and team members regarding settlements.
  • Review releases.
  • Handle post-settlement conversations with adjusters regarding issues.
  • Ensure the DLAW method of asking for referrals is employed during each disbursement.

Requirements

• Juris Doctor from an ABA-accredited law school.
• Admission in good standing to the NC State Bar; admission to the SC State Bar is a plus.
• Minimum of 2 years of personal injury practice experience.
• Passion for client service and building a world-class operation.
• Ability to build strong relationships, manage multiple priorities, and lead others.
• Supervisory experience highly preferred.
• Ability to multi-task while maintaining high attention to detail.
• Excellent analytical, oral, and written communication skills.
• Ability to work independently in a fast-paced, high-volume practice.
• Demonstrated highest level of personal integrity, client confidentiality, and adherence to ethical standards.
• Proficiency in Microsoft Windows/Office and ability to learn various software programs.
• Experience using Litify or other CRM software preferred.
• Bilingual (Spanish) is a plus.

Benefits

• Competitive salary.
• Medical, dental, and vision insurance.
• Base life insurance paid by the firm, plus a supplemental option.
• Short- and long-term disability paid by the firm.
• 401(k) with match.
• PTO, plus holidays and paid volunteer time off.
• Education and gym reimbursement.