Pre-Arrival Specialist

Job Description

The Patient Access Services Pre-Arrival Specialist, through the use of computerized scheduling software and departmental phone system, is responsible for scheduling appointments; performing pre-certification and authorization as needed; completing benefit collection; and completing other pre-registration functions for outpatient procedures as requested by patients and physician offices.

The Pre-Arrival Specialist ensures that calls are answered timely and professionally; that correct patient demographic information is captured; that data integrity of such information is maintained; and that appointments are scheduled at appropriate times, as set forth by the individual departments and that result in the best use of department resources.

The Pre-Arrival Specialist will work closely with departmental nurses or staff to communicate any scheduling conflicts that may arise. The Pre-Arrival Specialist will work with Patient Access Registration Specialists and Financial Counselors to facilitate the pre-registration of scheduled patients.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.
• Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.
• Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.

Physical Demands

• Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.
• Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
• Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease.
• Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
• Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound.
• Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
• Must be able to be active for extended periods of time without experiencing undue fatigue.
• Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

• Must demonstrate keen mental faculties/assessment and decision making abilities.
• Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
• Must demonstrate strong written and verbal communication skills.
• Must possess emotional stability conducive to dealing with high stress levels.
• Must demonstrate ability to work under pressure and meet deadlines.
• Attention to detail and the ability to multi-task in complex situations is required.

Special Demands

• Must possess superior customer service skills and professional etiquette.
• Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.