Pre-Approval Manager

About the Company

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. CCM offers an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. Our entrepreneurial spirit empowers every employee to contribute to moving the company forward together, with unwavering support from all departments and total transparency from leadership.

About the Role

The Pre Approval Manager serves as a liaison between the organization’s internal and external clients. This role oversees and is directly involved in the loan process from start to finish to aid CrossCountry Mortgage borrowers in securing the best financial program.

Responsibilities

• Provide customer service by communicating with borrowers to assist client(s) in understanding loan programs, costs, and various applicable loan documents.
• Review and audit income, assets, run DU, and verify credit documentation within mortgage files to ensure loan stability.
• Review mortgage loan disclosure packages and deliver to borrower, including but not limited to rate disclosure and re-disclosure packages.
• Assist in managing a pipeline consisting of Conventional, FHA, VA, and USDA loans, along with 203k, Jumbo, and reverse mortgage products.
• Ensure the structure of the loan presents the best program based on the borrower’s financial circumstances.
• Review the file for any missing documentation that best supports approval.
• Communicate loan program and costs with borrowers (license required for this duty).
• Pre-underwrite items to help support approval of the loan (paystubs, credit reports, W2’s, bank statements, court orders, etc.).
• Input feed for disclosures, present, and set up the loan to best fit borrower’s needs.

Requirements

• Bachelor’s degree and/or equivalent combination of education/experience.
• 3-5 years’ residential mortgage processing experience.
• Experience with Encompass LOS, preferred.
• Prior underwriting experience, a plus.
• Knowledge of RESPA guidelines and all mortgage and consumer regulations.

Skills

• Excellent math and analytics skills.
• Excellent communication skills.
• Excellent prioritization and time management skills to meet deadlines.
• Proficiency in DU, LP, Microsoft Outlook, and Windows.

Benefits

• Competitive compensation plan.
• Robust benefits package including medical, dental, and vision.
• 401K retirement plan.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.