Prayer & Care Specialist

About the role

Join a company that truly impacts others! Hope Media Group is a family of media brands, including KSBJ, WayFM, Worship 24/7, Vida Unida, and Hope Nation, along with the God Listens Prayer App and a growing portfolio of streaming stations. Together, we are united by a single mission: to engage people to love Jesus, serve others, and spread Hope. Through radio, digital content, mobile apps, and live events, we connect millions with messages that point to Jesus and inspire everyday impact.

If you are passionate about using your gifts to advance the Kingdom through media, we invite you to explore joining our team. We are a collaborative, mission-driven organization shaped by values of being Hungry, Others-Oriented, Proactive, and Engaged. We take initiative, follow through, serve one another well, and stay fully invested in the work as we pursue excellence and meaningful impact together.

Responsibilities

• Prayer & Care: Creates quality responses within production goals with excellent verbal and written skills in HMG style
• Responsible for recording and entering data in various applications
• Work alongside other volunteers for the functions of the Prayer & Care
• Responds to inbound and outbound phone calls and other types of contacts associated with Prayer & Care
• Communicates in complex emotional situations, accountable for legal and ethical boundaries in response
• Receive and pray for concerns and requests from individuals in HMG brand base
• Responsible for follow-up calls to previous callers of the Prayer & Care Line
• Attend training events
• Maintain confidentiality
• Responsible for maintaining an accurate report of incoming prayer requests
• Responsible for meeting periodically with Manager of Prayer Initiatives and Prayer & Care Coordinators
• Dedicated to serving with Prayer & Care volunteers
• Attend weekly Level 10 meeting
• Attend biweekly Hope Huddle meetings
• Assist in Bible mailings and prayer events as needed

Requirements

• Education: High School Diploma or Equivalent
• Experience: 2–3 years’ experience preferred in a prayer-related field
• Knowledge, Skills and Abilities:
  • Creative and enthusiastic, team player
  • Strong administrative and organizational skills
  • Effective writing skills and excellent grammatical usage and style
  • Excellent interpersonal skills
  • Proficient in Microsoft Word, Excel, PowerPoint, Access and Google tools
  • Must have passion for prayer
  • Maintain high level of confidentiality
  • Understands the power of prayer
  • Has the gift of prayer
  • Is able to elicit the needs and concerns of others
  • Good listening skills
  • Has a personal relationship with Jesus Christ
  • Spiritually grounded and working knowledge of scriptures
  • Possesses a genuine concern for all people, and capacity to relate with all people in a sensitive, respectful way
  • Must have studied and applied the Christian faith through a minimum of 3 years of Bible study
  • Ability to offer Christian prayer in group settings
  • Exhibit a life and service that is in full accord with Holy Bible and HMG’s style of Christian radio ministry
  • Heart for Christian ministry
  • Strong moral character
  • Has a personal relationship with Jesus Christ
  • Spiritually grounded and working knowledge of scripture
  • Must be an active member of a Bible-believing local church

Supervisory Responsibilities

None

Working Conditions and Environment

• Travel: Occasionally
• Nights/Weekends/Holidays: Occasionally

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Activity may include:
  • Talking: expressing or exchanging ideas by means of the spoken word; conveying detailed or important spoken instructions to other workers accurately, loudly, or quickly
  • Hearing: perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication and to make discriminations in sound
  • Repetitive motion: substantial movements (motions) of the wrists, hands, and/or fingers
• Light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects; close visual acuity for preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading