PRADA Client Advisor Orlando Millenia

The Prada Group, founded in 1913 in Italy, is a world leader in the luxury sector, operating in over 45 countries with brands including PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With employees representing over 100 nationalities, the Group blends a tradition of excellence with a vision of innovation.

About the role

As a Brand ambassador, you will convey and promote the Brand’s philosophy and values to clients, guiding them into the world of the Brands. Your role is to maximize individual and team sales while delivering an extraordinary and memorable luxury customer experience. You will place the client above all, discovering their needs and expectations, fostering meaningful relationships, and developing their Brand loyalty.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing excellence in service according to the “client journey ceremony.”
• Capture Customer data into the Company CRM to maintain and develop relationships, offering a personalized approach and identifying future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player, fostering open and constructive communication to ensure a consistent, exceptional experience and contribute to a positive working environment while embracing Diversity and inclusion values.
• Welcome and serve customers, providing an excellent in-store experience at all times.
• Proactively engage in cross-selling across all Departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors, demonstrating deep Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain high standards for the shop floor and visual display, complying with Company operational guidelines and stock procedures.
• Contribute to maintaining a high level of security and attentiveness to prevent product theft.

Skills

• Passion for selling and retail environments.
• Curiosity and interest in luxury, fashion, art, and design.
• Experience in building long-lasting relationships with clients.
• Ability to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, and a results-driven, problem-solving mindset.
• Passion and knowledge of the managed product category.
• Fluency in English is required; additional languages are a plus.

Benefits

Joining the Prada Group means working in a creative and international environment with teams motivated by curiosity and the quest for excellence. The Group values talent and passion, fostering professional growth in an inclusive workplace that ensures equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.