PRADA Client Advisor Manhasset

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony".
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

  Requirements

  • Passion for selling and stores
  • Curiosity and interest in luxury/fashion, art and design
  • Experience of building a long-lasting relationship with clients
  • Being able to work in team as well as alone
  • Excellent communication and interpersonal skills
  • Ambition, resilience, self motivation, result driven and problem solving
  • Passion and knowledge of the managed product category
  • English is a must other languages are a plus

    Qualifications

    • High school diploma or equivalent
    • Previous experience in a similar role
    • Knowledge of the luxury fashion industry
    • Ability to work independently and as part of a team
    • Strong interpersonal and communication skills
    • Ability to work flexible hours, including evenings and weekends
    • Basic computer skills, including proficiency in Microsoft Office applications

      Benefits

      • Hourly rate that may range from $22.00-$26.00, annualized from $45,760 - $54,080
      • If applicable, may be eligible for commission, bonuses and other incentive opportunities
      • Flexible schedule
      • Comprehensive health insurance
      • Retirement plan
      • Professional development opportunities
      • Opportunities for career advancement
      • Inclusive work environment
      • Work in a creative and international environment
      • Teams of people motivated by curiosity and the quest for excellence
      • Commitment to building a fair and respectful workplace for all