Practice Specialist I

About the role

This role supports the onboarding of acquired practices, practice location changes, mergers, and expansions. Responsibilities include initial practice assessments and data collection, acquisition project coordination, data conversion assessments, and overall management of Epic Build Requests related to Ambulatory. The Practice Specialist is assigned both pre- and post-go-live tasks for ambulatory projects and may provide support and workflow reinforcement to practice resources and providers in ambulatory settings.

Responsibilities

• Serve as a liaison with Epic build teams and operational stakeholders for ambulatory onboarding activities, including initial practice assessments, data collection, project coordination, data conversion assessments, and Epic Build Request items.
• Participate in practice leadership meetings, project workgroups, acquired-practice planning meetings, and EpicTogether meetings as needed to support collaboration and excellent customer service.
• Assist with the planning and execution of new Epic-driven processes that support practice operations, onboarding, growth, and future-state workflow needs.
• Work independently on routine assignments while helping practice resources strengthen knowledge, workflow understanding, and problem-solving abilities.
• Identify, recommend, and support process improvement opportunities that enhance workflow efficiency, standardization, and practice performance.
• Follow established processes for identifying, tracking, resolving, and closing issues in a timely and organized manner.
• Manage multiple activities simultaneously, prioritize effectively, and meet overlapping deadlines in a fast-paced environment.
• Provide hands-on support to customers regarding Epic workflows, applications, and new functionality, including observing and evaluating current-state workflows to promote standardization and reinforce best practices as needed.
• Maintain current knowledge of Epic applications, relevant technology, equipment, systems, and best-practice workflows.
• Promote awareness of and access to education and training programs that help practice resources maximize Epic functionality and workflow adoption.

Requirements

• Associates degree with 2 or more years of relevant work experience.
• 1–2 years relevant experience working in a healthcare setting.
• Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).

Qualifications

• 1–2 years of experience with EHR System Implementation & Practice Acquisitions.
• Preferred work experience in Ambulatory setting including medical group or physician’s office.
• Epic electronic system application experience a plus.

Skills

• Adaptability and resilience: Demonstrates flexibility with changing business needs, competing priorities, and time pressures while maintaining a high level of performance.
• Critical thinking and problem solving: Reviews information from multiple sources, evaluates issues objectively, determines root causes, and recommends practical solutions to prevent recurrence.
• Dependability and accountability: Takes tasks accurately, efficiently, and within established timelines.
• Initiative: Recognizes work that needs to be completed, seeks opportunities to support team and practice needs, and assists others when appropriate.
• Communication: Communicates information clearly, accurately, and professionally through verbal and written interactions with practice resources, project leadership, subject matter experts, and Epic counterparts.
• Relationship building: Establishes trust and effective working relationships with customers, operational stakeholders, project teams, and Epic partners.
• Organization and prioritization: Organizes information effectively, manages multiple activities, and prioritizes work in support of practice and project needs.
• Data analysis: Reviews, interprets, and synthesizes data to identify trends, support decision-making, and recommend workflow or process improvements.
• Attention to detail: Maintains accuracy and thoroughness when managing documentation, issue tracking, data collection, and project-related activities.
• Independence and efficiency: Works independently, completes assignments with minimal direction, and maintains productivity in a fast-paced environment.

Benefits

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities

Pay

$68,724.10 – $97,073.00 per year (salaried). Compensation will depend on educational background, skills, and professional experience.