Practice Service Representative

About the role

Performs various clerical duties for office manager, clinical services manager, or physicians including answering telephones, taking messages, scheduling appointments, copying, and creating/filing charts.

Responsibilities

• Answer and screen telephone calls in a courteous manner, and record messages for physician and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances, collect copays and refunds for accuracy.
• Provide information to patients regarding unpaid balances.
• Filer records in appropriate sections of patient charts and keeps patient charts in proper order.
• Prepare patient charts in advance and file patient charts when complete.
• Coppy patient information and forward to requesting party after receiving appropriate consent to release medical records.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office.
• Maintain patient confidentiality.

Qualifications

• High school diploma or GED or 5 or more years of medical office experience.
• 1 year experience as an administrative assistant experience in a medical office, customer service or medical billing experience.