Practice Plan Associate II

Overview

The Practice Associate II (PA II) works under physician supervision to assist with all aspects of office procedures, ensure timely processing of medical tests, handle front‑desk clerical duties, address billing questions, schedule appointments, and provide information to physicians or labs as needed.

Responsibilities

• Greet and escort patients to examining rooms as required.
• Prepare examining rooms for treatment.
• Obtain patient history, establish files, and ensure documents are properly recorded.
• Assist the physician during examinations or minor procedures (irrigations, suturing, etc.) as qualifications permit.
• Provide instructions for ambulatory procedures as detailed by the physician.
• Apply/remove casts and/or splints per physician instruction within qualified limits.
• Ensure tests ordered by the physician are completed and inform the physician of results.
• Receive laboratory reports, note abnormal findings, inform the physician, contact patients for follow‑up visits, and file reports in patient charts.
• Obtain physical therapy, imaging studies, and other lab results for physician review.
• Maintain examining rooms in a neat, clean condition; ensure adequate supply stocking and maintain sterile equipment.
• Promote patient safety by reporting unsafe areas and practicing sound safety procedures.
• Maintain a thorough understanding of all office equipment; recognize and report malfunctions.
• Maintain inventory of pharmaceuticals and educational materials; contact representatives when supplies are low and advise when reordering is needed.
• Perform front‑desk duties when required, including appointment scheduling, record keeping, pre‑certification procurement, appointment reminders, telephone handling, routing slips for billing, surgery booking, and assisting other staff.
• Contact patients to assess status after procedures and surgery as necessary.
• Understand that inventory tasks may require lifting and stocking of shelves.
• Integrate with Brookdale Hospital staff to ensure timely and friendly patient care.
• Accept additional related responsibilities delegated by the physician or administrator and execute them promptly.
• Note: Some responsibilities vary depending on whether the assistant is certified.
• Perform all other duties as requested.

Qualifications

• Associates degree required; health‑related field preferred, or graduate of an accredited School for Medical Assistants.
• Minimum three (3) years of experience preferred, preferably in a physician’s office.
• Completed HIPAA training and adherence to all HIPAA rules and regulations.

Knowledge and Skills

• Proficiency with BHMC’s electronic record systems, equipment, and other healthcare and billing systems.
• Competent use of Microsoft Windows and Microsoft Office.
• Familiarity with physician practice management software (e.g., AthenHealth, IDX, EPIC) and electronic medical records is a plus.
• Ability to assist in translating physician orders to diagnosis or CPT‑4 coding levels.

Licenses and Certifications

• Certification and registration with the American Association of Medical Assistants (preferred).
• Medical Assistant Certification (preferred).
• Basic Life Support (BLS) Certification (preferred).

Physical Requirements

The position requires prolonged periods of sitting and computer use, as well as the ability to stoop, bend, lift, and carry items weighing up to 25 pounds.