Practice Patient Care Coordinator Urology - Full-time

Responsibilities

• Perform clerical and data management functions supporting patient registration, scheduling, referral coordination, and phone management.
• Serve as the primary access point for patients and their families.
• Ensure patients receive timely, efficient, and compassionate customer service.

Qualifications

• High School diploma or GED required; must pass annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff, and patients preferred.
• Proven customer service experience.
• Knowledge of medical office operations including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.
• Familiarity with medical terminology preferred.

Physical Requirements

• Regularly lift, carry, or push/pull less than 10 pounds; frequently lift, carry, or push/pull up to 10 pounds; occasionally lift, carry, or push/pull up to 20 pounds.
• Regularly required to perform fine motor tasks, repetitive motion, hearing, reaching, sitting, and speaking.
• Frequently required to bend and walk.
• Occasionally required to kneel, squat, and stand.
• Specific vision abilities required: color vision, depth perception, far vision, near vision, and peripheral vision.
• Occasionally exposed to airborne pathogens.
• Noise level in work environment usually moderate.