Patient Service Coordinator - Urology

About the role

The position is located at Department 02380 WFBMG University Group Practice: Winston Salem Stratford Executive Pk Charlois - Urology. It is a full-time Benefits Eligible role with a first shift schedule.

Responsibilities

• Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments.
• Follows departmental policies and procedures to assure completeness and accuracy of registration data. Ensures accurate billing and statistical information and maintains accurate authorization records.
• Collaborates with co-workers to accomplish departmental work assignments. Strives to meet or exceed target for abandoned call rates.
• Coordinates with co-workers to ensure coordination of patient care and flow of information by promptly screening calls, delivering clear and concise messages to appropriate party, appropriately documenting patient scheduling information, and effectively communicating with ambulatory clinical departments.
• Aids in the completion of forms following established guidelines, maintains current knowledge of insurance documentation and authorization requirements, and obtains referring clinic documentation.
• Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizes problems and determines possible solutions.
• Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly.
• Performs other position related duties as assigned.

Qualifications

• High school diploma or GED equivalent with one year office or clerical work experience in a direct customer service role.
• Experience working in high volume, fast-paced environment, answering phones and utilizing electronic messaging required.
• Medical terminology preferred.
• Bilingual in Spanish preferred.

Skills

• Excellent oral and written communication skills.
• Demonstrates ability to resolve consumer problems under stressful conditions.
• Ability to perform multiple tasks simultaneously.
• Ability to stay positive in demanding situations.
• Develops and maintains professional, service-oriented relationships with patients, physicians, co-workers and supervisors.

Work Environment

Medical office environment.

Physical Requirements

Standing: 35%, Walking: 35%, Sitting: 65%, Bending: 65%, Reaching with arms: 100%, Finger and hand dexterity: 100%, Talking: 100%, Hearing: 100%, Seeing: 100%, Lifting, carrying, pushing and/or pulling: 20 lbs. maximum.

Pay

$20.80 - $31.20 per hour based on experience and qualifications.

Schedule

First Shift.