Practice Patient Care Coordinator|Cardiology Concord

About the role

Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, this position performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management, and other patient care coordinator duties. The Patient Care Coordinator serves as the primary access point for patients and their families, ensuring timely, efficient, and compassionate customer service.

Responsibilities

• Patient registration and check-in/check-out processes
• Referral coordination and authorization management
• Phone management and patient communication
• Clerical and data management tasks supporting patient flow
• Ensuring timely, efficient, and compassionate customer service as the primary patient access point

Qualifications

Education

• High School diploma or General Educational Development (GED) equivalency required
• Must pass annual registration competency exam

Experience & Knowledge

• Proven customer service experience
• Demonstrated ability to interact with the public, staff, and patients (preferred)
• Knowledge of medical office operations including:
  • Scheduling and registration
  • Electronic medical records
  • Patient flow
  • Billing, coding, and charge capture
  • Referrals and authorizations
  • Payer guidelines
  • Compliance, credentials, and privileges
  • Regulatory agencies and DNV standards
• Familiarity with medical terminology (preferred)

Physical Requirements

Dictionary of Occupational Titles Material Handling Classification: LIGHT.

• Regularly lift, carry, or push/pull less than 10 pounds
• Frequently lift, carry, or push/pull up to 10 pounds
• Occasionally lift, carry, or push/pull up to 20 pounds

Regularly required: fine motor skills, repetitive motion, hearing, reaching, sitting, speaking.

Frequently required: bending, walking.

Occasionally required: kneeling, squatting, standing.

Vision abilities: color vision, depth perception, far vision, near vision, peripheral vision.

Occasional exposure to airborne pathogens. Noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.