Practice Operations Supervisor I

About the role

Position SummaryThe Practice Operations Supervisor I supervises and coordinates overall operational and administrative functions of assigned FPO ambulatory clinical practice(s) to ensure maximum efficiency and high-quality patient experiences. The Supervisor leads the practice in a manner that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of kindness, inclusion, integrity, accountability, and excellence.

Responsibilities

• Works collaboratively with physicians, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metrics.
• Supervises and coordinates all processes and activities in the area/functions assigned, ensuring organizational guidelines and policies are followed.
• Monitors policies and procedures related to patient scheduling and operational issues in the office practice and exam area in collaboration with the medical and administrative staff of the practice.
• Oversee ordering and stocking of all office supplies within the office practice suite. Monitor supply use and maintain and adjust par levels as needed.
• Ensure optimal use of the practice space throughout all hours of operation by optimizing staffing ratios and patient density. Monitor clinic manager dashboard including, but not limited to: Front Desk, Scheduling, Referrals, In Basket management, etc. Monitors all work queues for completion as they apply to practice operations.
• Collaborates with FPO Ambulatory Facilities Operations to ensure the site’s cleanliness and safety according to practice standards. Escalates any issues as needed and ensures follow-through. Creates the daily, weekly, and/or monthly assignment list to ensure adequate coverage