Practice Operations Supervisor- BMH Zalik Center

About the role

Provides oversight and supervision to staff responsible for the daily operations of a practice(s) within Physician Practices. Solves complex practice problems, enhances operations, and identifies opportunities to improve practice.

Responsibilities

• In partnership with Practice Leadership, manages daily operations of practice(s), ensuring that staff and processes are in place to meet the needs of the patient, customer, financials, and quality focus of the practice.
• Manages and leads a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Shares expectations and monitors staff performances of time and attendance, appropriate work behavior, productivity, internal and external customer service and overall performance.
• Coaches and mentors staff to include alignment of practice and productivity goals, sharing goal progress and working with the team on methods to improve.
• Consistently exhibits appropriate leadership behavior and holds self-accountable to expectations.
• Supervises, compiles, analyzes, and manages financial operations of the practice(s) by ensuring appropriate processes, resource management, budget planning, payroll and financial reports.
• Serves on special projects/committees or act as department representative as necessary.
• Performs other department-specific duties and other assignments as appropriate.

Requirements

No professional certifications required.

Qualifications

• Four years of experience in administrative or office management role
• With Master's degree, two years of experience in administrative or office management role.
• PREFERRED QUALIFICATIONS:
• Administrative experience in healthcare or physician practice setting
• Two years of experience in healthcare supervision or management
• Knowledge of electronic medical records
• Experience in budget/financial reporting
• Master's degree in business, related field, or equivalent experience

Skills

• Strong customer service focus
• Excellent written/verbal and time management skills
• Independent judgment to plan, prioritize, and organize a diversified workload with attention to detail
• Demonstrated ability to coach, train and hold others accountable
• Proficiency in Microsoft Office Suite and other Windows-based applications

Benefits

N/A

Pay

N/A

Schedule

N/A

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.