Practice Operations Coordinator

Full-time role supporting ACPWB’s Compensation Intelligence team of 8. You will be the operational backbone, ensuring survey administration, client-service logistics, and analytical workflows run smoothly.

Responsibilities

• Coordinate across internal teams to ensure seamless information flow and task handoffs
• Field inbound communications from clients and stakeholders and route them appropriately
• Support client communication logistics including preparation of contact lists, mailing distributions, and scheduling
• Manage data entry and record-keeping for the Compensation Intelligence team’s operational systems
• Manage vendor and supplier relationships relevant to survey administration and follow-up, including invoice approval and renewal tracking
• Serve as the primary point of contact for scheduling and logistics for the client services team
• Maintain an accurate inventory of team resources, subscriptions, and vendor contracts

Requirements

• Strong service orientation and a genuine interest in enabling others to do their best work
• Experience with project management or task-tracking tools (Asana, Monday.com, Trello, or equivalent)
• Detail-oriented with a strong track record of accuracy in administrative and operational tasks
• Proven ability to take initiative and resolve operational issues without requiring constant direction
• Prior experience in a professional services, consulting, or advisory firm environment preferred

Preferred Qualifications

• Experience supporting team onboarding and orientation processes
• Familiarity with CRM systems (Salesforce, HubSpot, or similar)
• Prior experience managing meeting logistics for distributed or remote teams
• Experience supporting external communications or client-facing correspondence

About ACPWB

ACPWB’s approach to professional development is substantive rather than performative. Our training programs are structured, mentorship is specific and ongoing, and internal mobility is real. We have promoted people from Analyst to Director within five years. We have also let people go who stopped growing—both are consistent with a culture that takes development seriously.

Founded in Milwaukee in 2006, ACPWB helps working Americans understand and advocate for the compensation they deserve. Eighteen years later, we serve clients from early-stage employers to Fortune 50 enterprises and remain based in Milwaukee.

Interview Process

• 30-minute introductory call with a member of our talent team
• 60-minute technical interview with the hiring manager and one senior team member
• Final-round candidates: half-day on-site in Milwaukee, including a panel interview, a brief analytical exercise, and lunch with the team (parking validated)

What Success Looks Like in Year One

• Demonstrate the judgment to handle ambiguous situations independently while escalating appropriately
• Build a reputation for reliability—what you say you will do, you do, and on time
• Identify at least one process inefficiency and propose a concrete, implementable solution
• Support the successful onboarding of any new team members by sharing institutional knowledge and logistics guidance
• Receive formal feedback from at least two stakeholders confirming you have made their work easier