Practice Manager - University Center for Pain Management

Position Overview

The Practice Manager will oversee the daily operations of University Center for Pain Management within the University of Tennessee Medical Center system.

Key Responsibilities

• Overseeing scheduling, staffing, and front-office registration.
• Managing clinical and back-office operations, order tracking, and payroll.
• Ensuring quality control and insurance verification.
• Leading performance improvement initiatives and fostering a culture of excellence.

Benefits

• Paid Time Off (PTO) & Sick Leave
• Medical, Dental, and Vision Insurance
• Short-Term & Long-Term Disability (STD & LTD)
• 401(k) Plan with Immediate Vesting & Company Match
• Life, Critical Illness, and Accidental Insurance

Work Schedule

Monday - Friday | 8:00 AM – 5:00 PM

Administrative & Operational Oversight

• Respond to administrative and technical inquiries with a high level of expertise.
• Resolve complex issues and share knowledge across the health system.
• Ensure compliance with the latest healthcare regulations, technologies, and trends.
• Maintain accurate medical records and enforce security standards per UPA/UHS policies.

Leadership & Staff Development

• Maintain appropriate staffing levels and monitor scheduling patterns.
• Supervise and mentor office staff in accordance with department policies.
• Address employee concerns professionally and confidentially, implementing corrective action plans as necessary.
• Conduct performance evaluations and provide recommendations for promotions, salary adjustments, and disciplinary actions.
• Foster a workplace culture that recognizes and rewards employee contributions.

Financial & Compliance Management

• Ensure accurate data entry, audits, and reporting of clinic statistics.
• Oversee payroll processing, credentialing, and compliance with TOSHA, TJC, and regulatory requirements.

Patient Experience & Quality Assurance

• Ensure smooth clinic operations, optimizing efficiency and patient flow.
• Work closely with the billing office to manage insurance verification and patient accounts.
• Address patient concerns and ensure high standards of customer satisfaction.
• Implement processes to align quality measures and department goals.

Requirements

• Minimum two years of experience in a managerial role.
• Bachelor’s degree preferred or equivalent experience in healthcare management.

Skills & Competencies

• Strong knowledge of JCAHO, OSHA, CDC regulatory guidelines.
• Ability to operate standard medical office equipment.
• Excellent written, verbal, and interpersonal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain professional and positive in high-pressure situations.
• High level of emotional intelligence and adaptability.