Practice Manager - Thoracic Surgery

About the role

Plans, manages, and coordinates all patient care activities for a medical office location. Implements and maintains organizational policies and procedures pertaining to personnel, federal and state regulations, daily operations, and support of medical care.

Responsibilities

• Contributes to the achievement of established department goals and objectives; adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Provides oversight and management for the daily operations of the medical office and ensures patient access to care. Creates and maintains a professional environment in the medical office. Adjusts operations as needed to maintain peak performance.
• Establishes and maintains appropriate levels of equipment, office, and medical supplies to support the medical practice.
• Maintains positive, productive, and professional relationships within the practice as well as between providers and the healthcare system.
• Prepares the medical office for the addition and departure of providers; ensures smooth operational transitions.
• Assists with growth and development of the practice by marketing to the public and other providers.
• Coordinates and leads meetings with providers and staff to keep the team informed of system and practice goals and policy changes.
• Coordinates the schedule for new providers and modifies existing provider schedules as appropriate. Monitors provider scheduling practices and staffing levels to ensure patient needs and financial goals are met.
• Monitors provider schedules daily to maximize appointment availability and ensure same-day access.
• Ensures patient satisfaction with the medical group's performance. Responds timely to patient concerns and requests for information. Engages in service recovery activities as appropriate.
• Routinely reviews CGCAHPS data and develops action plans to address areas for improvement.
• Ensures compliance with all applicable environmental and regulatory policies and procedures for medical office operations, including quality and safety-related tasks.
• Fosters and enforces MedStar Code of Conduct; ensures internal policies and procedures are followed and implements changes accordingly.
• Supports and partners with the Office of Corporate Business Integrity to educate associates and providers on compliance standards. Ensures completion of annual training and appropriately notifies Compliance and/or Legal on issues regarding compliance, privacy, risk management, and/or legal matters.
• Assists with Integrity Hotline investigations, compliance, legal, and safety event investigations. Develops a general understanding of Emergency Preparedness policies and emergency operations procedures.
• Responsible for office financial performance, including revenue cycle activities. Partners with leadership and finance to prepare the annual budget and ensures the practice meets monthly budget targets.
• Prepares and monitors monthly statistical reporting of key operations and financial factors for the medical office.
• Oversees financial performance in cash collection, timely charge capture, data entry, coding/documentation, bank deposits, and daily, weekly, and monthly reporting. Coordinates accounts payable activities.
• Supervises all non-provider staff within the office. Ensures staff is properly trained and identifies the need for additional skills training. Adheres to the performance management cycle to evaluate and actively manage associate performance.
• Maintains and coordinates all staff schedules to accommodate patient flow. Provides backup to key positions during peak times and staff absences, which may include direct patient care services.
• Performs weekly payroll activities for assigned staff. Actively engages in recruiting, hiring, orienting, promoting, reviewing, and terminating staff according to organizational policies. Maintains up-to-date staff files of required certifications and licenses.
• Develops, executes, and monitors action plans related to associate engagement surveys.
• May oversee the patient billing and collection function. Works with staff to ensure the function is continually monitored and optimized. Oversees training and education of staff on insurance changes and regulations.

Requirements

• 3-4 years of healthcare/medical office experience required.
• 2 years of general management experience, preferably in an ambulatory care setting, required.
• Based on location, may require 2 years of Oncology practice management and infusion experience.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Health Care Administration or related field preferred.
• Courses in medical terminology preferred.

Skills

• Excellent organizational and management skills.
• Excellent customer service and verbal and written communication skills.
• Demonstrated ability to set and manage multiple priorities.
• Demonstrated leadership skills.
• Knowledge of practice management systems preferred.
• Ability to comprehend data for use in making daily operational decisions.
• Proficiency with office equipment, Microsoft Office, and medical office software.

Pay

This position has a hiring range of USD $71,843.00 - USD $135,907.00 per year.