Practice Manager of Operations

North May Family Dental in Oklahoma City is part of Heartland Dental, the largest and one of the fastest-growing Dental Support Organizations. We believe exceptional patient care starts with hiring and developing leaders who foster a strong team culture.

About the role

As Practice Manager of Operations, you’ll serve as a trusted business partner to the Doctor, guiding and supporting the team to deliver outstanding patient care while driving practice growth.

• Strive toward mastery of the role by completing all PMO training to develop technical, commitment, and leadership skills
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
• Ensure the goals and priorities of Doctors and teams are achieved through servant leadership
• Participate in Bell Leadership Training every 18–24 months
• Support the Doctor-Led, Hygiene-Driven, Operations-focused philosophy through monthly synergy meetings, weekly team meetings, and strong morning huddles
• Focus and prioritize team efforts to help the Doctor achieve their Top 10 Professional goals
• Create alignment with the Doctor through daily one-on-ones, morning huddles, and weekly touch points discussing communication, connection, and support
• Serve as a business partner to the Doctor, collaborating on quarterly and annual financial goals
• Help the Doctor prioritize, plan, and block schedule for continuing education through Doctor Education and Leadership programs
• Understand the benefits and metrics of Doctor-Managed Plans (DMP) and help monitor progress
• Identify and support future team growth by selecting candidates (Business Assistants, Dental Assistants, Hygienists) who are an 80% match for both the position and the practice
• Partner with Doctors to identify skills needed for open positions and assemble the proper selection team within the practice
• Successfully onboard new team members through partnerships with recruiting and the support office
• Support team members in prioritizing and planning their training through Core Essentials and beyond for growth in their roles

What You’ll Gain

• Competitive benefits including health insurance and retirement savings plans
• Six paid holidays and paid time off (PTO)
• Continuing education opportunities to develop your full potential as a business partner to supported Doctors
• Access to an expansive network of mentors and networking opportunities
• Top-quality technology to assist in daily responsibilities and improve efficiencies for exceptional patient care

About North May Family Dental

North May Family Dental is a unique, community-focused practice supported by Heartland Dental. Join a six-person team that thrives on collaboration, communication, and community.

Requirements

• Associate’s or Bachelor's degree or 3–5 years of leadership experience in a professional office, hospitality, retail, banking, medical, or similar field
• Experience working in a fast-paced, customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict-resolution skills
• Trustworthy; maintain patient confidentiality and team ethics

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)

A tuberculosis (TB) test is required for all new hires in dental office positions prior to starting employment (not applicable in FL & TN).