Practice Manager of Operations

Tulsa Hills Dental Care, supported by Heartland Dental, is seeking a Practice Manager of Operations to foster a strong team culture while prioritizing exceptional patient care and business growth.

About the Role

• Strive towards mastery of the role by prioritizing and completing all PMO Training to develop technical, commitment, and leadership skills.
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
• Participate in Bell Leadership Training every 18-24 months.
• Support the Doctor-Led, Hygiene-Driven, Operations-focused philosophy through monthly synergy meetings, weekly team meetings, and strong morning huddles.
• Focus and prioritize team efforts to support the Doctor in achieving their Top 10 Professional goals.
• Create alignment with the Doctor through daily one-on-ones, morning huddles, and weekly touchpoints discussing communication, connection, and support.
• Serve as a business partner for the Doctor, collaborating to develop quarterly and annual financial goals.
• Help the Doctor prioritize, plan, and block scheduling for continuing education (CE) through Doctor Education and Leadership programs.
• Understand the benefits and metrics of Doctor-Managed Plans (DMP) and help the Doctor monitor progress.
• Identify and support future team growth by selecting candidates (Business Assistants, Dental Assistants, Hygienists) who are an 80% match for both the position and the practice.
• Partner with Doctors to identify skills needed for open positions and assemble the proper selection team within the practice.
• Successfully onboard new team members through partnerships with recruiting and the support office.
• Support team members in prioritizing and planning their training through Core Essentials and beyond for growth in their roles.

Qualifications

Minimum Qualifications

• Associate’s or Bachelor's degree or 3-5 years of leadership experience in a professional office, hospitality, retail, banking, medical, or similar field.
• Experience working in a fast-paced and customer-centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

Skills

• Servant leadership and team development.
• Goal setting and performance tracking.
• Financial planning and business partnership.
• Recruitment, hiring, and onboarding.
• Process improvement and problem-solving.

Benefits

• Competitive benefits including health insurance and retirement savings plans.
• Six paid holidays and paid time off (PTO).
• Continuing education opportunities to develop your full potential as a business partner to supported Doctors.
• Access to an expansive network of mentors and networking opportunities.
• Top-quality technology to assist in daily responsibilities for improved efficiency and exceptional patient care.

About Tulsa Hills Dental Care

Tulsa Hills Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 20-person team that thrives on collaboration, communication, and community.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel may eventually be involved).

A tuberculosis (TB) test is required for all new hires in dental office positions as part of our commitment to maintaining a safe and healthy environment for both team members and patients. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process. (Not applicable in Florida and Tennessee.)