Practice Manager - Internal Medicine - 140655

UC San Diego Health is seeking a Practice Manager for the Internal Medicine practice in Hillcrest. This career appointment is full-time (100%) with a worksite at Hillcrest, supporting a 7-day-a-week operation on a Monday–Friday, 8-hour day shift schedule.

About the Role

Reporting directly to the Associate Director of Operations, the Practice Manager oversees the management and operations of the Internal Medicine practice in accordance with federal, local, and internal standards, policies, and regulations. This role ensures the delivery of exceptional quality care and experience to all patients and caregivers.

Responsibilities

• Manage daily clinic operations, fiscal management, recruitment, onboarding, training, development, and retention of staff.
• Oversee administrative areas such as practice revenue management, billing systems, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage, and insurance authorizations.
• Lead and participate in developing quality improvement programs, ensuring effective implementation and monitoring to meet organizational, divisional, or departmental goals.
• Evaluate and resolve incident reports related to privacy, safety, or customer service.
• Supervise patient support staff, including patient service representatives, medical assistants, LVNs, and RNs.
• Partner with the Clinic Medical Director on clinician management, including recruitment, onboarding, and personnel management.
• Resolve escalated issues and serve as a resource in areas under supervision.

Requirements

• Nine (9) years of related healthcare experience, education, or training, OR a Bachelor’s degree in a related area plus five (5) years of related healthcare experience/training, including three (3) or more years in healthcare clinical operations.
• Three (3) or more years of supervisory experience.
• Proven success in supervisory, organizational, and customer service skills to effectively supervise and prioritize staff activities.
• Ability to build strong relationships with physicians, clinical team members, community organizations, colleagues, and the healthcare community.
• Strong administration, organization, and time management skills with superior attention to detail.
• Ability to plan for human and physical resource needs and revise plans in response to changing priorities or emerging data.
• Excellent written and verbal communication skills, including the ability to train and mentor subordinates, convey complex information clearly, and prepare reports, documentation, analyses, and project proposals.
• Experience and demonstrated success in developing, managing, and implementing complex workflows.

Preferred Qualifications

• Five (5) or more years of supervisory experience.
• Primary Care experience within a large health system.
• Budgeting and successful financial management/revenue cycle management experience.
• Demonstrated success in project management and data analysis.
• Human resource experience in a union environment.
• Policy and protocol creation and management experience.
• Lean Six Sigma training and experience.
• Experience working in a physician dyad (e.g., Clinic Medical Director).
• Working knowledge of the Epic electronic practice management and medical records system.

Special Conditions

• Must be able to work various hours and locations based on business needs.
• This salaried position supports a 7-day-a-week operation.
• Employment is subject to a criminal background check and pre-employment physical.
• If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

Pay

Hiring Pay Scale: $85,000–$130,000 per year. Annual Full Pay Range: $90,600–$166,400 (prorated if appointment percentage is less than 100%). Factors determining compensation include experience, skills, knowledge, abilities, education, licensure, certifications, and business/organizational needs.