Practice Manager II, Pediatric Pulmonology

Job Summary

The Practice Manager Operations II reports to a Director of Practice Operations and is responsible for the day-to-day operations of one or more medical practices, ensuring a safe, efficient, cost-effective, and high-quality patient care environment.

About the Role

• Ensures a safe, efficient, cost-effective, and high-quality patient care environment.
• Recruits, hires, and oversees the training and orientation for all clinical and clerical staff.
• Provides ongoing supervision and evaluation of clerical support staff.
• Oversight of billing and collection functions.
• Maximizes patient flow and optimizes the work environment.
• Participates in the practice's quality improvement process and performance evaluation.

Responsibilities

• Recruitment, hiring, and oversight of clinical and clerical staff.
• Tracking monthly clinical and financial statistics.
• Overseeing billing and collection functions.
• Maximizing patient flow and optimizing the work environment.
• Coordinating care for patients and supporting patients/families/caregivers in self-management, self-efficacy, and behavior change.
• Maintaining standards set forth by TJC and coordinating QI initiatives within the practice.
• Maintaining confidentiality in all areas.

Requirements

• Bachelor's degree in business or related field or equivalent management/work experience.
• Minimum 3-5 years' experience in business management, with strong financial and systems background, and strong marketing experience.
• Experience with Microsoft Office products including Word and Excel.

Qualifications

• Working knowledge of physician office practices, managed care operations, and insurance industry structure and products.
• Practice management/billing experience preferred.
• Advanced PC skills desired.

Skills

• Excellent organizational, communication, and interpersonal skills, both verbal and written.
• Time management and ability to work in a time-sensitive environment.
• Ability to plan and balance multiple tasks.
• Change management skills and ability to measure and drive for results.
• Financial analysis, strategic planning, operations, and human resource management.
• Detail-oriented and ability to analyze issues and make decisions.
• Leadership and motivational skills.
• Customer service and ability to think strategically.