Practice Manager, General Surgery
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must preserve all substantive info, no invented summary. Remove boilerplate like EEO, legal, etc. Also remove duplicated lines, navigation, cookie, application instructions. We need to extract content.
Let's parse the posting:
Intro: "When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are seeking a full time Practice Manager, supporting the General Surgery department. This role will be working 100% onsite at Mount Auburn Hospital located at Cambridge, MA. Reporting to a Director of Practice Operations and working in close collaboration with the Medical Director and/or provider staff, the Practice Manager is responsible for the daily operations of physician, CNM and NP practice with a commitment to providing the highest quality of service to patients and a collaborative work environment for staff. Responsibilities may include practices with a rotation of residents and/or fellows, overseeing multiple practices, or complex multi-specialty practices."
That's about the role. Could be "About the role" heading.
Then "Job Description Essential Duties & Responsibilities (including but not limited to):" then a long list of responsibilities.
We need to put responsibilities in - .
Then "Minimum Qualifications" list.
Then "Physical Requirements & Environment" maybe part of Requirements? Could be separate but we have headings: Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content.
We have Pay Range: $58,240.00 USD - $93,184.00 USD. So we need a Pay section.
We have no explicit Benefits or Schedule content. The posting does not mention benefits or schedule specifics (though says full time, 100% onsite). Schedule could be inferred but we should not create unless explicitly stated. It says "full time" and "100% onsite". That's schedule info? It mentions full time (implies schedule) but not explicit schedule like shift times. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state full time (which is schedule type) but not explicit schedule like "Monday-Friday 9-5". Might be considered schedule info? Safer to not create Schedule section unless explicit. We have no Benefits mentioned. So we omit Benefits and Schedule.
We have Requirements: maybe "Minimum Qualifications" and "Physical Requirements & Environment". Could combine into Requirements section. Or we could have Qualifications section for education/experience, and Requirements for physical? But headings list includes Requirements, Qualifications, Skills. We need to decide.
We have "Minimum Qualifications" bullet list: high school diploma, 3-5 years experience, some management experience helpful, knowledge of medical billing, knowledge of terminology, positive interpersonal skills, ability to teach and monitor staff.
We have "Physical Requirements & Environment": Normal office environment. Some exposure to patients and related hazards when performing procedures such as phlebotomy.
We could put those under Requirements (or Qualifications). Since Qualifications likely refers to education/experience/skills. Requirements could be physical. But we have both.
We also have Skills implied: knowledge of medical billing, terminology, interpersonal skills, ability to teach/monitor staff. Could be Skills section.
We need to avoid duplication and filler. Let's structure:
About the role
with paragraph(s) summarizing the intro (but must preserve all substantive info, not summarize away detail). We cannot invent or summarize away detail. We need to preserve ALL substantive information; do NOT invent or summarize away detail. That means we cannot paraphrase? We must keep the info but can rephrase? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Means we should not omit details, but we can rephrase? Usually they want to keep the content but not lose any. We can keep sentences as is, maybe split into paragraphs.
We can keep the introductory sentences as a . Ensure we don't lose any detail.
Then
Responsibilities
with - each duty.
Then
Qualifications
with - each minimum qualification.
Then
Skills
maybe with - each skill (knowledge of medical billing, knowledge of terminology, positive interpersonal skills, ability to teach and monitor staff). Some of those are also in qualifications; but we can keep them under Skills.
Then
Requirements
with for physical requirements.
Then
Pay
with showing pay range.
We must not include Benefits or Schedule.
We must not include Job ID etc.
We must remove boilerplate like "Equal Opportunity Employer/Veterans/Disabled", vaccination requirement, etc. Also remove sentences about "As a health care organization..." etc. Also remove "More than 35,000 people..." etc. Also remove "Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment." Also remove "Your skill and compassion can make us even stronger." etc.
We need to keep only substantive job description content.
Let's extract the substantive content:
Intro paragraph: "When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are seeking a full time Practice Manager, supporting the General Surgery department. This role will be working 100% onsite at Mount Auburn Hospital located at Cambridge, MA. Reporting to a Director of Practice Operations and working in close collaboration with the Medical Director and/or provider staff, the Practice Manager is responsible for the daily operations of physician, CNM and NP practice with a commitment to providing the highest quality of service to patients and a collaborative work environment for staff. Responsibilities may include practices with a rotation of residents and/or fellows, overseeing multiple practices, or complex multi-specialty practices."
That's all substantive.
Then responsibilities list (starting after "Job Description Essential Duties & Responsibilities (including but not limited to):").
We need to capture each duty as separate bullet.
Let's list them:
- Manages the practice operations with a commitment to providing the highest quality of service to patients.
- Ensures that all patient care & administrative functions are completed in a compliant, efficient, and timely fashion.
- Improves and maintains patient access.
- Partners with the Group Practice Director, to establish, implement, and monitor office policies and protocols.
- Participates in the planning and implementation of practice goals and objectives.
- Develops and enhances workflow mechanisms to increase office efficiency.
- Responsible for performance management of assigned staff: conducts evaluations, collaborates with Human Resources and Group Practice Directors to address performance gaps, and engages in disciplinary action, if required.
- Responsible for cultivating a work environment marked by collaboration, teamwork, respect, and professional development.
- Identifies training needs for assigned staff and assists with training to ensure staff proficiency.
- May partner with hospital clinical and administrative leadership on rotations of residents and/or fellows through practices.
- Including management of on-going clinical trials.
- In collaboration with the physician and administrative leadership, plan and develop departmental goals, educate the practice team about these goals, and operationalize them.
- May oversee practices across multiple sites or complex multi-specialty practices, which includes but may not be limited to, collaborating with community sites, managing vendor relationships, and partnering with other hospitals/healthcare institutions.
- Responsible for screening and selecting potential candidates for open positions.
- Manages all processes related to hiring, training, orientation, and onboarding of both temporary and regular staff.
- Serves as the principal resource on all operational matters.
- Monitor providers’ schedules and uses independent judgment to make adjustments based on workflow.
- Has full responsibility for planning and monitoring budget matters.
- Identifies revenue opportunities and analyzes variances.
- Approves/processes weekly payroll using the Kronos time keeping system.
- Manages and interprets pay policy practices for exempt and non-exempt staff.
- Monitors the revenue cycle process to ensure compliance with data collection and entry, co-pay management, charge entry, referrals, etc.
- Assures proper maintenance of practice, including ordering equipment, services, office, and medical supplies.
- Monitors invoices for accuracy.
- Maintains close contact with Hospital departments, outside vendors, and property management to ensure the equipment and site are in safe working condition.
- Addresses patient concerns, complaints, or billing issues in an effective manner, ensuring quality support services are provided.
- May provide coverage by Handling telephone calls for the physicians and taking steps to locate covering physicians for any patient emergencies (uses own judgment in determinations regarding patient emergencies and need to locate physician).
- Supports and contributes to marketing strategies for the practice as it relates to new patient business.
- Facilitates continuing education and training/development for all support staff and providers.
- Conducts staff meetings and attends organizational meetings.
- Ensures that there are opportunities for communication and feedback.
- Follows through on any outstanding issues and reports findings.
- May assist the Division Chief with oversight, coordination, and administration of division-related matters.
We need to ensure we didn't miss any.
Now Minimum Qualifications:
- High school diploma.
- Three to five years experience in a physician’s office, working as a medical secretary/clinical assistant.
- Some management experience is helpful.
- Knowledge of medical billing.
- Knowledge of terminology.
- Positive and engaging interpersonal skills.
- Ability to teach and monitor staff of the practice.
Physical Requirements & Environment:
- Normal office environment.
- Some exposure to patients and related hazards when performing procedures such as phlebotomy.
Pay Range: $58,240.00 USD - $93,184.00 USD.
We could also include note about pay range determination but that's boilerplate? It's explanatory but maybe considered substantive? It says "The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law." This is substantive info about pay determination. Should we keep? It's not boilerplate; it's explaining pay range. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep that explanation as part of Pay section.
Thus Pay section will have a
with the range and the explanation.
Now we need to avoid duplication: Some responsibilities repeat similar ideas; we keep as is.
Now we need to decide headings: About the role, Responsibilities, Qualifications, Skills, Requirements, Pay.
We have Qualifications (minimum qualifications). Skills (knowledge of medical billing, terminology, interpersonal skills, ability to teach/monitor staff). However those also appear in Qualifications; but we can still separate. However to avoid thin sections, maybe combine Qualifications and Skills into one "Qualifications" section that includes both education/experience and skills. But the instruction: Prefer a few substantive sections over many thin ones. So we could have Qualifications include both the minimum qualifications and skills. But we also have Requirements (physical). So we could have three sections: About the role, Responsibilities, Qualifications (including education/experience/skills), Requirements (physical), Pay.
That's five sections.
Let's craft:
About the role
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are seeking a full time Practice Manager, supporting the General Surgery department. This role will be working 100% onsite at Mount Auburn Hospital located at Cambridge, MA. Reporting to a Director of Practice Operations and working in close collaboration with the Medical Director and/or provider staff, the Practice Manager is responsible for the daily operations of physician, CNM and NP practice with a commitment to providing the highest quality of service to patients
About the role
with paragraph(s) summarizing the intro (but must preserve all substantive info, not summarize away detail). We cannot invent or summarize away detail. We need to preserve ALL substantive information; do NOT invent or summarize away detail. That means we cannot paraphrase? We must keep the info but can rephrase? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Means we should not omit details, but we can rephrase? Usually they want to keep the content but not lose any. We can keep sentences as is, maybe split into paragraphs. We can keep the introductory sentences as a. Ensure we don't lose any detail. Then
Responsibilities
with- each duty.
Then
Qualifications
with- each minimum qualification.
Then
Skills
maybe with- each skill (knowledge of medical billing, knowledge of terminology, positive interpersonal skills, ability to teach and monitor staff). Some of those are also in qualifications; but we can keep them under Skills.
Then
Requirements
withfor physical requirements. Then
Pay
withshowing pay range. We must not include Benefits or Schedule. We must not include Job ID etc. We must remove boilerplate like "Equal Opportunity Employer/Veterans/Disabled", vaccination requirement, etc. Also remove sentences about "As a health care organization..." etc. Also remove "More than 35,000 people..." etc. Also remove "Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment." Also remove "Your skill and compassion can make us even stronger." etc. We need to keep only substantive job description content. Let's extract the substantive content: Intro paragraph: "When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are seeking a full time Practice Manager, supporting the General Surgery department. This role will be working 100% onsite at Mount Auburn Hospital located at Cambridge, MA. Reporting to a Director of Practice Operations and working in close collaboration with the Medical Director and/or provider staff, the Practice Manager is responsible for the daily operations of physician, CNM and NP practice with a commitment to providing the highest quality of service to patients and a collaborative work environment for staff. Responsibilities may include practices with a rotation of residents and/or fellows, overseeing multiple practices, or complex multi-specialty practices." That's all substantive. Then responsibilities list (starting after "Job Description Essential Duties & Responsibilities (including but not limited to):"). We need to capture each duty as separate bullet. Let's list them: - Manages the practice operations with a commitment to providing the highest quality of service to patients. - Ensures that all patient care & administrative functions are completed in a compliant, efficient, and timely fashion. - Improves and maintains patient access. - Partners with the Group Practice Director, to establish, implement, and monitor office policies and protocols. - Participates in the planning and implementation of practice goals and objectives. - Develops and enhances workflow mechanisms to increase office efficiency. - Responsible for performance management of assigned staff: conducts evaluations, collaborates with Human Resources and Group Practice Directors to address performance gaps, and engages in disciplinary action, if required. - Responsible for cultivating a work environment marked by collaboration, teamwork, respect, and professional development. - Identifies training needs for assigned staff and assists with training to ensure staff proficiency. - May partner with hospital clinical and administrative leadership on rotations of residents and/or fellows through practices. - Including management of on-going clinical trials. - In collaboration with the physician and administrative leadership, plan and develop departmental goals, educate the practice team about these goals, and operationalize them. - May oversee practices across multiple sites or complex multi-specialty practices, which includes but may not be limited to, collaborating with community sites, managing vendor relationships, and partnering with other hospitals/healthcare institutions. - Responsible for screening and selecting potential candidates for open positions. - Manages all processes related to hiring, training, orientation, and onboarding of both temporary and regular staff. - Serves as the principal resource on all operational matters. - Monitor providers’ schedules and uses independent judgment to make adjustments based on workflow. - Has full responsibility for planning and monitoring budget matters. - Identifies revenue opportunities and analyzes variances. - Approves/processes weekly payroll using the Kronos time keeping system. - Manages and interprets pay policy practices for exempt and non-exempt staff. - Monitors the revenue cycle process to ensure compliance with data collection and entry, co-pay management, charge entry, referrals, etc. - Assures proper maintenance of practice, including ordering equipment, services, office, and medical supplies. - Monitors invoices for accuracy. - Maintains close contact with Hospital departments, outside vendors, and property management to ensure the equipment and site are in safe working condition. - Addresses patient concerns, complaints, or billing issues in an effective manner, ensuring quality support services are provided. - May provide coverage by Handling telephone calls for the physicians and taking steps to locate covering physicians for any patient emergencies (uses own judgment in determinations regarding patient emergencies and need to locate physician). - Supports and contributes to marketing strategies for the practice as it relates to new patient business. - Facilitates continuing education and training/development for all support staff and providers. - Conducts staff meetings and attends organizational meetings. - Ensures that there are opportunities for communication and feedback. - Follows through on any outstanding issues and reports findings. - May assist the Division Chief with oversight, coordination, and administration of division-related matters. We need to ensure we didn't miss any. Now Minimum Qualifications: - High school diploma. - Three to five years experience in a physician’s office, working as a medical secretary/clinical assistant. - Some management experience is helpful. - Knowledge of medical billing. - Knowledge of terminology. - Positive and engaging interpersonal skills. - Ability to teach and monitor staff of the practice. Physical Requirements & Environment: - Normal office environment. - Some exposure to patients and related hazards when performing procedures such as phlebotomy. Pay Range: $58,240.00 USD - $93,184.00 USD. We could also include note about pay range determination but that's boilerplate? It's explanatory but maybe considered substantive? It says "The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law." This is substantive info about pay determination. Should we keep? It's not boilerplate; it's explaining pay range. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep that explanation as part of Pay section. Thus Pay section will have a
with the range and the explanation. Now we need to avoid duplication: Some responsibilities repeat similar ideas; we keep as is. Now we need to decide headings: About the role, Responsibilities, Qualifications, Skills, Requirements, Pay. We have Qualifications (minimum qualifications). Skills (knowledge of medical billing, terminology, interpersonal skills, ability to teach/monitor staff). However those also appear in Qualifications; but we can still separate. However to avoid thin sections, maybe combine Qualifications and Skills into one "Qualifications" section that includes both education/experience and skills. But the instruction: Prefer a few substantive sections over many thin ones. So we could have Qualifications include both the minimum qualifications and skills. But we also have Requirements (physical). So we could have three sections: About the role, Responsibilities, Qualifications (including education/experience/skills), Requirements (physical), Pay. That's five sections. Let's craft:
About the role
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are seeking a full time Practice Manager, supporting the General Surgery department. This role will be working 100% onsite at Mount Auburn Hospital located at Cambridge, MA. Reporting to a Director of Practice Operations and working in close collaboration with the Medical Director and/or provider staff, the Practice Manager is responsible for the daily operations of physician, CNM and NP practice with a commitment to providing the highest quality of service to patients
- each skill (knowledge of medical billing, knowledge of terminology, positive interpersonal skills, ability to teach and monitor staff). Some of those are also in qualifications; but we can keep them under Skills.
Then
- each minimum qualification.
Then