Practice Manager -Cleveland Park(Greer)

At Cleveland Park Animal Hospital Greer, we’re a close-knit, state-of-the-art, two-doctor practice proudly serving the Greer community since 2024. Our sister hospitals have been serving the Upstate since 1944. With a strong focus on practicing Fear Free medicine, collaborative teamwork, and flexible scheduling, we’re committed to creating a positive experience for pets, clients, and staff alike.

About the Role

The Practice Manager is the financial and operational leader of the Hospital, working with hospital leadership and Community Veterinary Partners to ensure efficient day-to-day operations and successful financial performance. The Practice Manager leads by example to motivate and inspire the team to provide excellent experiences for our clients and their pets.

Responsibilities

• Human Resources
  • Administer all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
  • Manage annual performance evaluations and conduct evaluations for supervised staff with assistance from the department lead.
  • Implement and maintain Employee Safety and Disaster Plan procedures and manuals.
  • Ensure compliance with OSHA and Workers’ Compensation programs.
  • Distribute communication materials to staff, including policy changes, meeting discussions, and client feedback.
  • Mediate personnel grievances and document all reprimands and counseling meetings.
• Operations
  • Keep CVP management informed of relevant issues regarding staff, client concerns, premises, or equipment needs.
  • Respond to and resolve client concerns in a timely manner, partnering with the Lead Veterinarian and RDO for medical complaints.
  • Implement marketing activities in partnership with CVP and the Lead Veterinarian.
  • Ensure premises, physical plant, and equipment are safe, clean, and in optimum working condition, including scheduling regular maintenance.
  • Ensure compliance with all regulatory issues, including radiation monitoring, business permits, licenses, and animal control ordinances.
  • Maintain and amend client education handouts as needed.
  • Oversee inventory purchasing and management within budget guidelines.
  • Schedule and attend all required meetings, including staff meetings and hospital leadership team meetings.
  • Administer the hospital’s patient reminder system.
  • Oversee implementation of the client wellness program and monitor compliance in partnership with CVP.
  • Monitor the hospital email and manage the hospital practice management system.
• Marketing
  • Monitor, implement, and evaluate client communications (e.g., direct mail, signage, social media accounts).
  • Ensure the marquee is updated with timely messages.
  • Lead the development of referral relationships with humane societies, pet stores, and other community partners.
  • Attend community functions to build the potential client base.
• Financial
  • Participate in the yearly budgeting process, monthly P&L reviews, and discuss weekly financial reports with the lead doctor.
  • Proactively monitor the hospital’s financial progress, analyze results, and adjust to ensure budget goals are met.
  • Partner with RDO to submit capital expense requests per CVP guidelines.
  • Verify accuracy of vendor statements and match appropriate invoices to statements.
  • Prepare the weekly CVP Business Package.
  • Manage the bi-weekly payroll process.
  • Oversee daily cash, check deposits, and manage local banking relationships.
• Work scheduled shifts to provide client service and/or direct patient care as needed.
• Supervisory Responsibilities
  • Manage all hospital team members.

Requirements

• 4+ years of hospital management experience, preferably in Emergency/Specialty.
• College degree preferred.
• Certification in Veterinary Practice Management preferred.

Benefits

• 401(k) with matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance