Practice Manager (Bilingual) - Saint Francis Center of Hope

About the role

Saint Francis Hospital, a member of Trinity Health Mid-Atlantic, is seeking an experienced Practice Manager to join the team at their Center of Hope Family Practice located at 620 Stanton Christiana Rd, Ste 302, Newark, DE 19713. The position is full-time, Monday - Friday, Day/Evening hours.

Responsibilities

• Strategic direction and maintenance of the daily operations
• Financial and budgetary oversight
• General management of a physician practice with 5 or more providers, multiple locations, multiple specialties and high complexity
• Ensures timely communication and implementation of policy and procedure updates within the practice (staff and providers)
• Monitors patient flow to ensure appropriate utilization of physician time and staff coverage
• Oversees daily practice operations, including appointment scheduling, billing procedures, staff scheduling
• Works with physicians to develop business strategies and patient services
• Builds and monitors practice budget and is responsible for budget compliance and tracking of variances
• Ensures colleagues utilize Practice Management System (EPM) appropriately and completely to schedule patients
• Maintains regulatory and Joint Commission compliance for the practice/practices
• Develops and oversees implementation and administration of internal practice policies and procedures in conjunction with Physician Services standard policies and procedures
• Interprets applicable laws, rules and regulations and ensures the practice is in compliance
• Works with the Central Billing Office and relevant hospital systems to obtain/develop internal reports to monitor the billing process and verify all services are accurately billed on a timely basis

Requirements

• Bachelor's Degree in healthcare related field preferred
• At least 3-5 years' management experience preferably in a primary care or ambulatory care setting
• Bilingual (English/Spanish) required
• Knowledge of insurance billing rules and regulations
• Knowledge of practice management and electronic health record applications
• Excellent communication and listening skills
• Good customer service skills and ability to multi-task
• Able to interact with a variety of people in and out of the hospital setting

Qualifications

• Excellence communication and listening skills
• Ability to interact with a variety of people in and out of the hospital setting

Skills

• Knowledge of insurance billing rules and regulations
• Knowledge of practice management and electronic health record applications
• Excellent communication and listening skills
• Good customer service skills and ability to multi-task
• Able to interact with a variety of people in and out of the hospital setting

Benefits

• Competitive Salary
• Comprehensive Benefits including Medical, Dental, & Vision Coverage (Effective First day of Hire)
• Retail Savings Program
• Paid Time Off
• Tuition Reimbursement
• Free Parking
• and more!

Pay

• Competitive Salary

Schedule

• Full-time, Monday - Friday, Day/Evening Hours