Practice Manager at The Pet Hospital

About the role

The Practice Manager manages all essential business functions in a veterinary practice and supports the practice teams, reporting to the Regional Director of Operations. Working in partnership with the Managing Doctor (MDVM), the Practice Manager ensures successful practice operations, high client satisfaction, and profitability while protecting the practice legacy. Key focus areas include Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The role requires strong people management, business acumen, and a passion for leading and developing a team to drive high-quality patient care and exceptional client service.

Responsibilities

• Manages practice financial performance, implementing plans to drive revenue growth.
• Oversees practice expenses, including pharmacy, supplies, labor, and facility costs.
• Ensures appropriate inventory management, balancing regular stock and sales.
• Partners with MDVM to ensure accurate pricing is applied.
• Provides input during annual budget planning and analyzes performance reports to improve results.
• Directs daily operations to allow doctors and technicians to focus on workload management.
• Ensures all practice technology is functioning properly.
• Maintains compliance with regulatory agencies, documenting and reporting incidents as needed.
• Ensures practice cleanliness to contribute to an excellent client experience.
• Manages staff scheduling and patient scheduling to satisfy clients and team members.
• Oversees vendor and supplier relationships for quality support of practice supplies and equipment.
• Handles payroll tracking, compliance, and employee inquiries.
• Manages accounts payable, including processing invoices and reconciling discrepancies.
• Maintains a medical record system compliant with legal standards.
• Reviews client feedback and identifies opportunities for practice improvement.
• Collaborates with Heartland Marketing to develop and implement a marketing strategy.
• Ensures the practice is appropriately staffed, partnering with Heartland’s Recruiting team.
• Builds and nurtures relationships with key stakeholders to drive practice success.
• Supports practice operations in client reception or technical roles as needed.
• Ensures adherence to practice operating procedures and accuracy of veterinary records.
• Maintains compliance with OSHA, DEA, EEOC, ADA, and Department of Labor regulations.
• Oversees annual compliance activities, including policy reviews and training.
• Maintains confidentiality of employee records and performance discussions.
• Executes annual performance evaluations and salary increases.
• Conducts regular staff meetings, trainings, and team activities.
• Partners with HR to navigate employee relations and labor law issues.
• Conducts regular check-ins to ensure team members have the tools and support needed.
• Monitors team performance, recognizing success and managing corrective actions as needed.
• Provides professional development and regular feedback to all team members.
• Performs other duties as assigned.

Requirements

• Full-time, on-site role with ability to work weekends when needed.
• High school diploma or equivalent; Associate degree in applied science, veterinary technology, or business preferred; Practice Manager Certification a plus.
• Ability to lift patients and carry equipment up to 25 pounds; assistance required for weights over 25 pounds.
• Knowledge of OSHA safety techniques, including proper use of PPE.
• Excellent computer skills, including MS Office applications and office technology.
• Basic math skills and ability to calculate medication dosages.
• Strong communication and client service experience.

Skills

• Business Acumen: Understands commercial and economic business matters, including how strategies impact financial results.
• Client Service and Customer Focus: Ensures all activities result in high client satisfaction, keeping clients and patients central to decisions.
• Organizing and Planning: Sets priorities, establishes clear goals, and structures work for self and others.
• Learning and Self-Development: Continuously seeks feedback and incorporates it for growth.
• Motivating and Inspiring: Mobilizes teams to achieve goals and creates an engaging work culture.
• Investigating, Analyzing, and Evaluating: Critically evaluates data to drive better results and make informed decisions.
• Solving and Improving: Approaches problem-solving creatively and demonstrates resilience in challenges.
• Managing Complexity and Ambiguity: Works effectively in unfamiliar situations and remains calm under pressure.
• Change Management: Creates a vision for change, communicates it effectively, and evaluates its success.
• Developing and Coaching: Builds others’ skills through coaching, feedback, and development plans.
• Cooperation and Collaboration: Works as part of a team and builds relationships with key stakeholders.

Benefits

• Paid time off
• Health, dental, and vision insurance
• Retirement benefits
• Bonus incentive
• Career and professional development
• Employee Assistance Program
• DVM Referral Program

$500 Sign-on Bonus

Pay

USD $50,000.00 - USD $60,000.00 per year.