Practice Manager at Staunton River Veterinary Clinic

About the role

Practice At Staunton River Vet Clinic, we want to see your dog, cat and pot-belly pigs live full happy lives. We can accomplish this together through preventative care and early intervention. We promise quality care for your pet in a warm, welcoming, & fear-free environment.

Responsibilities

• Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for growth.
• Manages practice expenses including pharmacy, supplies, labor, and facility.
• Ensures appropriate inventory management including an appropriate balance of regular stock and sales.
• Manages and partners with MDVM to ensure accurate pricing is applied.
• Provides input during annual budget planning.
• Creates new or analyzes existing performance reports and generates insights to improve performance.
• Applies knowledge and understanding of veterinary practice management in directing successful daily operations, thereby allowing the doctors and technicians the time to successfully manage workload.
• Safeguards all practice technology.
• Ensures compliance with appropriate regulatory agencies, including monitoring practice violations and dangerous situations; documenting and reporting incidents, filling reports, and partnering with RDO when appropriate.
• Safeguards the cleanliness of the practice; ensures the environment contributes to an excellent client experience.
• Responsible for all staff scheduling and ensures patient scheduling is done to satisfy clients and team members.
• Manages necessary vendor and supplier relationships to ensure quality support for practice supplies, tools, equipment, and resources.
• Responsible for timely and accurate tracking of employee payroll; maintaining payroll records; ensuring compliance with all applicable payroll regulations; addressing employee payroll inquiries; and resolving discrepancies.
• Partners with MDVM to maintain an appropriate medical record system that complies with legal standards.
• Regularly reviews client feedback and identifies opportunities for practice improvement. Actively engages with clients to ensure satisfaction and resolve problems.
• Collaborates with Heartland Marketing to develop and implement a marketing strategy aligned with practice goals.
• Oversees social media, fosters community relationships, and supports local initiatives.
• Responsible for overseeing staffing and partners with Heartland’s Recruiting team to fill open requisitions.
• Effectively builds and nurtures relationships with key stakeholders—including veterinarians, support staff, distributor representatives, and support center partners—to drive the practice's success.
• Supports practice, when necessary, by working in the client reception area or if technically skilled may support Veterinarians.
• Partners with Heartland Support Center as needed.
• Partners with MDVM to ensure all team members adhere to practice operating procedures; ensures the accuracy and completeness of veterinary records; ensures that reports comply with accepted practice guidelines.
• Ensures compliance with regulatory agencies and laws including OSHA, DEA, EEOC, ADA, and the Department of Labor; Develops and maintains procedures necessary to meet regulatory requirements.
• Maintains a high degree of confidentiality; secure all employee records, ensure team member performance is discussed only with individual team members, etc.
• Executes annual performance evaluations and salary increases.
• Conducts regular staff meetings, trainings, and team activities.
• Partners with RDO and Heartland’s Human Resources team to navigate employee relations situations, company policy, or other labor law issues.
• Conducts regular check-ins with team members to ensure they have the tools and support they need to successfully complete their jobs and deliver a great client experience.
• Safeguards all team members' performance is on track. Rewards and recognizes successful performance and manages corrective action activities if performance is off track (partners with RDO/DVM on clinical performance improvement needs).
• Appropriate seeks support from RDO, Heartland Human Resources, or other Heartland team members to ensure team success.

Qualifications

• Full-time, on-site, ability to work on weekends when needed
• High school diploma or equivalent; Associate degree in applied science, veterinary technology, or business a plus; Practice Manager Certification a plus
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
• Knowledge of OSHA safety techniques including use of proper PPE
• Excellent computer skills including MS office applications, office technology, etc.
• Basic math and ability to calculate medication dosages
• Strong communication skills
• Client service experience

Benefits

• Paid time off
• Health, dental, and vision insurance
• Retail benefits
• Employee Assistance Program
• DVM Referral Program

Pay

USD $45,000.00 - USD $55,000.00 /Yr.