Practice Manager at Dyer County Animal Hospital

About the Role

Practice at Dyer County Animal Hospital, located in Dyersburg, TN, is dedicated to providing the highest quality veterinary services to every client and patient. From new puppy and kitten visits to end‑of‑life care, the doctors serve the pets of Dyersburg and surrounding areas with extensive experience. The practice is supported by a compassionate and experienced staff.

Reporting to the Regional Director of Operations, the Practice Manager oversees all essential business functions in the veterinary practice and supports the practice teams. Working in partnership with the Managing Doctor (MDVM), the Practice Manager ensures successful operations, high client satisfaction, profitability, business growth, and protection of the practice legacy. Key focus areas include Practice Operations, HR, Marketing, Strategic Planning, and IT Management.

Competencies

• Business Acumen: Understands commercial and economic matters, how the business works, revenue generation, and the impact of strategies on financial and operational results.
• Client Service and Customer: Serves and supports clients, ensuring all practice activities achieve the highest level of client satisfaction.
• Organizing and Planning: Makes plans, organizes work, sets priorities, and establishes clear goals and timeframes.
• Learning and Self‑Development: Continuously develops knowledge, skills, and capabilities; seeks feedback and new methods.
• Motivating and Inspiring: Mobilizes the team toward practice goals, models leadership behaviors, and creates an engaged culture.
• Investigating, Analyzing, and Evaluating: Critically evaluates data, reviews practice performance, and decides on actions based on alternatives.
• Solving and Improving: Creatively solves problems, navigates conflict, and demonstrates resiliency.
• Managing Complexity and Ambiguity: Remains calm under pressure, applies learning agility in unfamiliar situations.
• Change Management: Creates vision for change, communicates effectively, inspires engagement, and evaluates effectiveness.
• Developing and Coaching: Builds team knowledge and skills through coaching, feedback, stretch assignments, and development plans.
• Cooperation and Collaboration: Builds relationships with veterinarians, staff, distributors, and partners to drive practice success.

Essential Responsibilities

• Manage practice financial performance, develop plans, and engage teams to drive revenue growth.
• Control practice expenses, including pharmacy, supplies, labor, and facility costs.
• Oversee inventory management to maintain appropriate stock levels.
• Partner with MDVM to ensure accurate pricing.
• Provide input during annual budget planning.
• Create and analyze performance reports to generate improvement insights.
• Apply veterinary practice management knowledge to direct daily operations, freeing doctors and technicians to manage workload.
• Ensure all practice technology functions properly.
• Maintain compliance with regulatory agencies, monitor violations, document incidents, and partner with RDO as needed.
• Maintain practice cleanliness to enhance client experience.
• Schedule staff and patient appointments to satisfy clients and team members.
• Manage vendor and supplier relationships for supplies, tools, equipment, and resources.
• Track employee payroll accurately, maintain records, ensure regulatory compliance, and resolve payroll inquiries.
• Handle accounts payable duties, including invoice processing, purchase verification, and discrepancy reconciliation.
• Partner with MDVM to maintain a compliant medical record system.
• Review client feedback regularly, identify improvement opportunities, and engage with clients to resolve issues.
• Collaborate with Heartland Marketing to develop and implement a practice‑aligned marketing strategy, oversee social media, foster community relationships, and support local initiatives.
• Ensure appropriate staffing and work with Heartland Recruiting to fill open positions.
• Build and nurture relationships with key stakeholders to drive practice success and operational efficiency.
• Support the practice by working in the client reception area or, if technically skilled, assisting veterinarians.
• Partner with Heartland Support Center as needed.
• Ensure team adherence to operating procedures, accurate veterinary records, and compliance with practice guidelines.
• Maintain compliance with OSHA, DEA, EEOC, ADA, and Department of Labor regulations; develop necessary procedures.
• Oversee annual compliance activities, including policy review, training, and safety sign‑offs.
• Maintain confidentiality of employee records and performance discussions.
• Execute annual performance evaluations, salary adjustments, and recognize successful performance.
• Conduct regular staff meetings, trainings, and team activities.
• Partner with RDO and Heartland HR to navigate employee relations, policy, and labor law issues.
• Conduct regular check‑ins with team members to ensure tools, support, and a balanced, productive work environment.
• Monitor individual performance, reward success, and manage corrective actions in collaboration with RDO/DVM.
• Seek support from RDO, Heartland HR, or other Heartland teams to ensure team success.
• Provide professional development and regular feedback to all team members.
• Perform other duties as assigned.

Requirements and Qualifications

• Full‑time, on‑site position with ability to work weekends when needed.
• High school diploma or equivalent; Associate degree in applied science, veterinary technology, or business is a plus.
• Practice Manager Certification is a plus.
• Ability to lift patients and carry equipment up to 25 lb; ability to lift over 25 lb with assistance.
• Knowledge of OSHA safety techniques and proper PPE usage.
• Excellent computer skills, including Microsoft Office and office technology.
• Basic math skills and ability to calculate medication dosages.
• Strong communication skills and client service experience.

Benefits

• Paid time off
• Health, dental, and vision insurance
• Retirement benefits
• Bonus incentive
• Career and professional development opportunities
• Employee Assistance Program
• DVM Referral Program

Pay

USD $55,000.00 – $65,000.00 per year.

Schedule

Full‑time, on‑site. Ability to work on weekends when needed.