Practice Manager at Countryside Animal Clinic

About the role

Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams.

The Practice Manager works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and to manage practice teams.

The critical focus areas to drive the desired success fall under the following umbrellas: Practice Operations, HR, Marketing, Strategic Planning, and IT Management.

The Practice Manager must be a strong people manager, possess great business acumen and enjoy leading and developing a team.

Additionally, ensure the practice has engaged and productive teams that are driving high-quality patient care and exceptional client service.

Responsibilities

• Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for growth.
• Manages practice expenses including pharmacy, supplies, labor, and facility.
• Ensures appropriate inventory management including an appropriate balance of regular stock and sales.
• Manages and partners with MDVM to ensure accurate pricing is applied.
• Provides input during annual budget planning.
• Creates new or analyzes existing performance reports and generates insights to improve performance.
• Applies knowledge and understanding of veterinary practice management in directing successful daily operations, thereby allowing the doctors and technicians the time to successfully manage workload.
• Safeguards all practice technology to ensure it is appropriately working.
• Ensures compliance with appropriate regulatory agencies, including monitoring practice violations and dangerous situations; documenting and reporting incidents, filling reports, and partnering with RDO when appropriate.
• Safeguards the cleanliness of the practice; ensures the environment contributes to an excellent client experience.
• Responsible for all staff scheduling and ensures patient scheduling is done to satisfy clients and team members.
• Manages necessary vendor and supplier relationships to ensure quality support for practice supplies, tools, equipment, and resources.
• Responsible for timely and accurate tracking of employee payroll; maintaining payroll records; ensuring compliance with all applicable payroll regulations; addressing employee payroll inquiries; and resolving discrepancies.
• Promotes and implements a marketing strategy aligned with practice goals.
• Oversees social media, fosters community relationships, and supports local initiatives.
• Supports practice, when necessary, by working in the client reception area or if technically skilled may support Veterinarians.
• Partners with Heartland Support Center as needed.
• Partners with MDVM to ensure all team members adhere to practice operating procedures; ensures the accuracy and completeness of veterinary records; ensures that reports comply with accepted practice guidelines.
• Ensures compliance with regulatory agencies and laws including OSHA, DEA, EEOC, ADA, and the Department of Labor; Develops and maintains procedures necessary to meet regulatory requirements.
• Maintains a high degree of confidentiality; secure all employee records, ensure team member performance is discussed only with individual team members, etc.
• Executes annual performance evaluations and salary increases.
• Conducts regular staff meetings, trainings, and team activities.
• Partners with RDO and Heartland’s Human Resources team to navigate employee relations situations, company policy, or other labor law issues.
• Conducts regular check-ins with team members to ensure they have the tools and support they need to successfully complete their jobs and deliver a great client experience.
• Safeguards the performance of each team member is on track. Rewards and recognizes successful performance and manages corrective action activities if performance is off track (partners with RDO/DVM on clinical performance improvement needs).
• Appropriately seeks support from RDO, Heartland Human Resources, or other Heartland team members to ensure team success.

Qualifications

• Full-time, on-site, ability to work on weekends when needed
• High school diploma or equivalent; Associate degree in applied science, veterinary technology, or business a plus; Practice Manager Certification a plus
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
• Knowledge of OSHA safety techniques including use of proper PPE
• Excellent computer skills including MS office applications, office technology, etc.
• Basic math and ability to calculate medication dosages
• Strong communication skills
• Client service experience

Benefits

• Paid time off
• Health, dental, and vision insurance
• Retail benefits
• Employee Assistance Program
• DVM Referral Program

Pay

USD $65,000.00 - USD $70,000.00 /Yr.