Practice Lead

Responsibilities

• Assume responsibility for the day-to-day success and performance of the practice.
• Maintain visibility into all staff roles, responsibilities, and task completion.
• Lead daily morning huddles and ensure preparedness of schedules, metrics, and priorities.
• Schedule and lead monthly staff meetings in partnership with the Area Manager.
• Partner with Area Manager to conduct staff performance reviews.
• Train and onboard new team members.
• Approve staff time off requests.
• Cover for vacations, illnesses, and unexpected absences.
• Partner with Area Manager on staffing needs and workload balance.
• Greet and check in patients in a professional and welcoming manner.
• Answer phones and manage patient communications.
• Schedule, confirm, and adjust appointments.
• Meet with new patients to review treatment plans and financial options.
• Process patient charges and collect payments accurately.
• Verify chart entries for completeness and accuracy.
• Prepare route slips and daily documentation.
• Work recall lists and unscheduled treatment plans.
• Ensure end-of-day financial reconciliation is completed.
• Partner with Operations Team to manage building or facility issues and coordinate maintenance or vendor services.
• Partner with Operations Team to maintain and monitor schedules to ensure staffing is appropriate.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

Benefits

• Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full-time employees are eligible for paid time off and holiday pay.
• Part-time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Physical Requirements

• Ability to lift up to 15-30 pounds occasionally.

Pay

Salary range: $50,000 - $60,000 annually.

Schedule

Monday: 8:00a-5:00p
Tuesday: 8:00a-5:00p
Thursday: 7:00a-3:00p
Friday: 7:00a-2:00p