Practice Lead

Responsibilities

• Assume responsibility for the day-to-day success and performance of the practice.
• Maintain visibility into all staff roles, responsibilities, schedule, and task completion.
• Lead daily morning huddles and ensure preparedness of schedules, metrics, and priorities.
• Schedule and lead monthly staff meetings in partnership with the Area Manager.
• Partner with Area Manager to conduct staff performance reviews.
• Train and onboard new team members.
• Coverage for vacations, illnesses, and unexpected absences.
• Partner with Area Manager on staffing needs and workload balance.
• Partner with Operations Team, Area Manager, to manage building or facility issues and coordinate maintenance or vendor services.
• Partner with Operations Team, Area Manager, to maintain and monitor schedules to ensure staffing is appropriate.
• Partner with Area Manager when needed.
• Greet and check in patients in a professional and welcoming manner.
• Answer phones and manage patient communications.
• Schedule, confirm, and adjust appointments.
• Meet with new patients to review treatment plans and financial options.
• Estimate and review treatment plans to schedule appointments.
• Post patient charges and collect payments accurately.
• Verify chart entries for completeness and accuracy.
• Prepare route slips and daily documentation.
• Work recall lists and unscheduled treatment plans.
• Ensure end-of-day financial reconciliation is completed.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

Physical Requirements

• Ability to lift up to 15-30 pounds occasionally.

Benefits

• Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Paid time off and holiday pay.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.