Practice Innovation Specialist

About the role

Cooley AI is the wholly-owned subsidiary of Cooley LLP, the frontier development arm of the leading technology law firm. The Practice Innovation Specialist supports the rollout, adoption, and success of practice-facing technologies, ensuring lawyers have the best tools and use them to deliver exceptional client service.

Responsibilities

• Develop and run a structured, data-driven innovation adoption framework that consistently drives engagement, measurable value, and efficiency across practice groups
• Contribute to innovation pilots, product launches, and go-to-market rollouts by drafting communications, creating user guides and training materials, tracking success metrics, and gathering user feedback through surveys and other proven channels
• Partner closely with legal tech vendors and internal teams with tool configuration by documenting workflow requirements, testing new features, logging issues, and communicating user feedback to ensure tools meet the needs of lawyers and clients
• Work hand-in-hand with Innovation Counsel and other teams to incubate ideas and scale winning solutions by supporting the execution and logistics of experiments, trials and pilots
• Promote new products and features by creating digital resources, recording short-form instructional videos, assisting with demos and office hours, and helping develop scalable training materials for lawyers to encourage user adoption
• Communicate with lawyers seeking guidance on practice-facing products, answering questions, directing users to appropriate resources; escalate complex inquiries to Innovation Counsel or Product Support as needed
• Develop compelling case studies and success stories to articulate ROI and adoption wins by gathering data from successful implementations, facilitating stakeholder interviews, drafting narratives, and coordinating with marketing and communications for review and publication
• Perform other duties as assigned or required

Requirements

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• 4+ years of directly applicable experience (e.g., legal service, product delivery, change management, customer success, adoption strategy execution); senior candidates considered with 5+ years experience
• Demonstrated success driving adoption of legal technology or analogous enterprise tools in a complex environment
• Advanced knowledge of iWorkflows and core needs of practicing lawyers
• Preferred: Bachelor’s degree; Advanced degree in related disciplines
• Experience with law firm enterprise and practice-specific technologies, including AI products, contract analysis tools, transaction management products and external research databases
• Strong project execution skills: structured planning, communication, stakeholder alignment, and a bias toward action
• Relentless focus on customer service and delighting users at scale
• Strong interpersonal and analytical skills
• Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Strong prioritization, creative problem-solving, attention to detail and time management skills
• Flexible and agile, ability to reprioritize with changes in the business
• High initiative, accountability, and ownership mindset; thrives in a fast-moving environment

Benefits

• Medical, health savings account (with applicable medical plan), dental, vision
• Health and/or dependent care flexible spending accounts
• Pre-tax commuter benefits
• Life insurance, AD&D, long-term care coverage
• Backup care for children and/or adults and other parental support benefits
• Firm-paid life insurance, AD&D, LTD, short term medical benefits
• 21 days of Paid Time Off (“PTO”) and 10 paid holidays each year
• Generous parental leave and fertility benefits
• Detailed benefit orientation for new employees

Pay

The expected annual pay range for this position with a full-time schedule is $100,000 - $150,000. Senior level candidates may be considered for a higher salary range based on experience; final offer amount will be dependent on geographic location, applicable experience and skillset.

Schedule

Full-time schedule.