Practice Innovation Specialist

About the role

Cooley AI is the wholly-owned subsidiary of Cooley LLP. The frontier development arm of the leading technology law firm in the world. Our mission is to bring the best-in-class practices from the technology field into the legal domain to help lead our firm and the legal industry into the AI era. All employees of Cooley AI are employees of Cooley and are seconded to Cooley AI.

As a leading technology law firm, Cooley is determined to become a leader in the digital practice of law. The Practice Innovation Specialist is an execution-oriented role that will support the rollout, adoption, and success of practice-facing technologies, ensuring that lawyers not only have the best tools, but actually use them to deliver exceptional client service.

Responsibilities

• Develop and run a structured, data-driven innovation adoption framework that consistently drives engagement, measurable value, and efficiency across practice groups
• Contribute to innovation pilots, product launches, and go-to-market rollouts by drafting communications, creating user guides and training materials, tracking success metrics, and gathering user feedback through surveys and other proven channels
• Partner closely with legal tech vendors and internal teams with tool configuration by documenting workflow requirements, testing new features, logging issues, and communicating user feedback to ensure tools meet the needs of lawyers and clients
• Work hand-in-hand with Innovation Counsel and other teams to incubate ideas and scale winning solutions by supporting the execution and logistics of experiments, trials and pilots
• Promote new products and features by creating digital resources, recording short-form instructional videos, assisting with demos and office hours, and helping develop scalable training materials for lawyers and encourage user adoption
• Communicate with lawyers seeking guidance on practice-facing products, answering questions, directing users to appropriate resources. Escalate complex inquiries to Innovation Counsel or Product Support as needed
• Develop compelling case studies and success stories to articulate ROI and adoption