Practice Development Manager, Enterprise Sales Enablement & Customer Success

Responsibilities

• Design and codify the end-to-end enterprise client engagement model for the Business Agent Platform, spanning initial account planning, workshop delivery, onboarding, and forward-deployed engineering service engagements
• Partner with the customer journey mapper to translate customer journey insights into structured engagement playbooks, service blueprints, and milestone-based delivery frameworks
• Partner with the Value Architect to ensure that all practice deliverables are anchored to measurable business outcomes and value realization metrics
• Manage the strategic relationship with a third-party consultancy partner to co-develop the future-state success practice, including scope definition, milestone governance, and knowledge transfer
• Establish quality standards, certification criteria, and continuous improvement mechanisms for all practice deliverables and engagement models
• Collaborate with cross-functional partners & manage third-party consultancy to develop workshop curricula, facilitation guides, and supporting assets for 1-day, 2-day, and 3-day enterprise engagement formats, ensuring consistency and quality across all client-facing interactions
• Collaborate with cross-functional partners and manage third-party consultancy to create and maintain the service deliverable library, including account research templates, use case prioritization frameworks, executive positioning materials, and deployment readiness assessments
• Develop content and communications that articulate the value of Meta's enterprise deployment approach to internal stakeholders, partners, and prospective clients
• Drive cross-functional alignment across Product, Engineering, Sales, and Marketing to ensure that success practice frameworks reflect the current platform capabilities and roadmap direction
• Identify opportunities to productize bespoke engagement patterns into scalable digital experiences and AI-powered tools that extend the practice's reach without proportional headcount growth
• Track and analyze practice effectiveness metrics, including time-to-value, workshop conversion rates, deployment success rates, and client satisfaction, and report insights to leadership
• Manage the established workshop program - setting direction, defining qualification criteria and supporting leadership by reporting impact metrics and qualitative insights

Qualifications

• 5+ years of experience in service design, practice development, professional services, or management consulting, with demonstrated experience in building client engagement frameworks from the ground up
• Proven track record of designing and scaling enterprise service delivery models within technology, SaaS, AI-native or platform companies
• Strong content development and communication skills, with experience creating executive-level deliverables, workshop curricula, and client-facing assets that drive strategic conversations
• Experience managing third-party consultancy or agency partnerships, including scope governance, milestone management, and knowledge transfer
• Demonstrated ability to operate at both strategic and tactical levels, defining the vision for a practice while simultaneously building the assets, templates, and processes that bring it to life
• Experience working cross-functionally with Product, Engineering, Sales, and Customer Success teams in a matrixed organization
• Experience translating complex technical capabilities into clear business narratives for executive and non-technical audiences (e.g., strategy decks, business cases, client presentations)