PRACTICE CRD 3

About the role

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.

Responsibilities

• Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintains all routine clerical operations and communications.
• Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times.
• Works as a team player, collaborating closely with others and remaining flexible in dealing with changing priorities.
• Acts as a self-reliant individual who synthesizes knowledge of practice operations to problem-solve, prioritize, and facilitate complex transactions in daily activities.
• Provides excellent customer service, facilitating and ensuring the accuracy of information flow between medical, hospital staff, and departments to maximize unit efficiency in an outpatient care unit.
• Works at any UCSF campus as needed and scheduled.

Qualifications

Required Qualifications

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (e.g., Outlook, Word, Excel).
• Proven ability to navigate through multiple patient records systems.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Ability to analyze situations, prioritize, develop solutions, and make recommendations.
• Ability to work with minimal supervision.
• Ability to use good judgment and work independently, at times under pressure of deadlines.
• Excellent customer service and communication/interpersonal skills, both over the telephone and in person.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals; ability to deal sensitively and effectively with patients.
• Excellent organizational and problem‑solving skills.
• Strong writing skills to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.
• Within six months of start date, based upon completion of training, the supervisor completes the proficiency checklist with the employee (referrals, schedule surgeries, work queues, enter/edit outside test results, messaging (CRM), 2nd calls in CRM, telephone encounters, My open encounter, staff message, new message, route patient advice request to providers (My Chart), patient schedule (My Chart), letters, pools, patient look‑up, check‑in process