PRACTICE CRD 2

Responsibilities

• Coordinate patient scheduling, registration, referrals, and authorizations
• Serve as a primary contact for patients, providers, and referring physicians
• Support front desk operations, including check-in, insurance verification, and payment collection
• Facilitate communication and information flow across care teams to ensure efficient clinic operations
• Manage electronic health record (APeX) workqueues, messages, and documentation
• Assist with surgery scheduling, pre-visit coordination, and follow-up care
• Support revenue cycle activities, including authorizations and billing workflows
• Provide administrative and care coordination support to providers and clinical staff
• Deliver excellent customer service, address patient concerns, and support service recovery efforts

Qualifications

• Experience with EPIC (APeX) electronic health record system
• High school diploma or equivalent with 4 years of related experience; or bachelor’s degree with 6 months of related experience; or equivalent combination
• Ability to pass fingerprinting and be approved for cash handling (if applicable)
• Strong computer skills, including Microsoft Office (Outlook, Word, Excel) and ability to navigate multiple electronic systems
• Ability to analyze situations, prioritize tasks, and problem-solve independently in a fast-paced environment
• Strong organizational, administrative, and office coordination skills
• Excellent written and verbal communication, customer service, and interpersonal skills
• Demonstrated ability to work effectively with diverse populations and provide patient-centered service
• Basic math skills
• Knowledge of medical terminology
• Preferred: Experience in a healthcare setting (medical, dental, or veterinary), including scheduling, insurance verification, medical records, or patient financial services; Bilingual or multilingual skills (e.g., Spanish, Cantonese, Russian)