Practice Coordinator

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone—no matter who they are or where they live.

About the Team

The Practice Coordinator works with the Sound Physicians team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse.

Responsibilities

• General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable
• Providing office management functions including meeting management, office systems, supplies, and practice events
• Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures
• Facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds (as applicable to the practice line)
• Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow-up appointments, and completion of death certificates
• Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership and promoting a positive candidate experience
• Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors
• Developing and maintaining practice orientation checklists and policies
• Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office
• Ensuring compliance with reappointments and monitoring state licenses expirations
• Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care
• Managing relationship with hospital Medical Staff Office and troubleshooting barriers to on-time starts
• Ensuring billing and documentation compliance for the practice
• Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participate in compliance activities
• Participating in all medical group training offered by Sound pertinent to role and responsibilities
• Supporting clinicians in open enrollment for benefits on an annual basis and demonstrating an understanding of Sound’s benefits plan
• Supporting clinicians through entry of life event changes in Sound’s HR Information System
• Providing general support for all Sound software applications
• Establishing and maintaining group norms for the practice team, at the direction of the medical director
• Maintaining visual/management boards to support team communications and recognition
• Training/mentoring practice coordinators, as requested
• Encouraging practice participation in Sound bedside/colleague engagement surveys
• Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing and promoting practice sustainability with no disruption to patient care 120 days in advance
• Reviewing and validating shift and productivity data for appropriate processing by payroll each month
• Serving as general administrative liaison to hospital executives and staff regarding hospital needs
• Coordinating monthly and quarterly meetings and events, both within the practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes
• Ensuring client-facing materials are refreshed with Sound current standards
• Maintaining reports/trackers as requested
• Ensuring accuracy of PCP database and distribution of PCP list

Values

• Collaboration: Demonstrates the ability to work well with others to accomplish a goal; takes opinions of others into consideration; includes others in the decision-making process
• Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority
• Eagerness to Learn: Proactively seeks out information, embraces learning new things, and enjoys the learning process
• Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people
• Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction
• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out

Requirements

• Intermediate Microsoft Office proficiency (i.e., Outlook, Excel, and PowerPoint)
• Knowledge of relevant state and federal healthcare regulations
• Knowledge of HR information systems and basic HR knowledge
• 1-2 years of administrative support experience, preferably in a hospital or healthcare environment
• 1-2 years in customer service

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year
• Ten company-paid holidays per year

Pay

$24-$35.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported.

This is a part-time or full-time role working on-site at our practice within the hospital. There are no travel requirements for this role.