Practice Coordinator

Responsibilities

• Greet patients with a warm and friendly welcome
• Check patients in and out through our EMR calendar
• Ensure all patients have an intake form & insurance information on file prior to the appointment starting
• Serve complimentary beverages to our guests & hang belongings in the closet
• Maintain clinic reception and lobby cleanliness
• Restock retail displays and maintain display cleanliness
• Mercandising and inventory projects as assigned
• Provide exceptional service representative of Kindbody
• Schedule and book patients
• Troubleshoot any scheduling issues and make changes to the patient portal when needed
• Elevate scheduling concerns to the clinical team when necessary
• Handle all customer billing & insurance questions, including, but not limited to accepting payments, triaging refund requests, and providing balance and statement information
• Maintain the highest degree of ethics when handling patient payments and bill processing
• Manage inbound customer communication (phone, email & chat)
• Ensure all messages are answered in a timely fashion
• Manage clinic supply inventory and communicate needs to HQ
• Maintain clear communication with HQ about overall shop operations
• Manage event preparation & set up on an as-needed basis
• Sell packages, products, and memberships

Qualifications

• 2+ years of administrative or receptionist experience in a fast-paced, customer-focused medical office
• A passion for women’s health, fertility is a plus
• Strong communication skills & a team player
• Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems
• Detail-oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism