Practice Coordinator 2

About the role

The Practice Coordinator 2 serves as the public face of the Practice, supporting administrative, clinical, and management teams. Key responsibilities include handling CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

Responsibilities

• Supports all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintains routine clerical operations and communications.
• Adheres to UCSF House and Telephone Standards and is sensitive to the needs of patients, staff, and providers.
• Works closely with others and is flexible in dealing with changing priorities.
• Problem-solves, prioritizes tasks, and facilitates complex transactions.
• Provides excellent customer service and ensures accurate information flow between medical, hospital staff, and departments.

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel).
• Proven ability to navigate through multiple patient records systems.
• Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritize tasks, and develop solutions and make recommendations.
• Ability to work with minimal supervision, work independently, and handle pressure under deadlines.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.

Preferred Qualifications

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service, or surgical scheduling.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• Prior experience with EPIC.