Practice Coordinator II-2
About the role
The Practice Coordinator II reports directly to the Practice Manager. He/she will be the first point of contact in our infusion unit and is expected to exhibit professional behavior through adherence to DFCI/SSH and site-specific policies, procedures, and codes of conduct. He/she will be responsible for checking in all patients, as well as, effective and efficient scheduling of patients receiving chemotherapy, immunotherapy, and/or supportive care treatment in the medical oncology infusion unit. As majority of patients receiving care in the infusion unit are on treatment plans where time sensitivity is crucial for successful patient outcomes, understanding treatment frequencies of regimens and the importance of following treatment guidelines is vital in this role. Advanced clerical skills, decision making and the ability to multi-task and prioritize are essential.
Responsibilities
- Checking in patients
- Scheduling multiple complex appointments for a high volume of patients in accordance with chemotherapy/immunotherapy treatment plans and scheduling guidelines
- Coordinating imaging, interventional radiology, concurrent chemotherapy/radiation therapy, and outside referral appointments
- Patient interaction both telephone and in-person
- Consistently working with the nursing team to ensure appointments are entered appropriately and accurately
- Updating any scheduling changes as they may occur
- Special projects as needed
- Administrative practice support and coordination for providers, nurse practitioners, oncology nurse navigators, infusion nurses, and research nurses
- Managing schedules for providers and nurses
- Ensuring safe practice by informing the Nurse Manager of high patient acuity levels so that proper staffing can be coordinated
- Scheduling appointments while following